i loved the location of the hotel and the friendly staff. The hotel is very nice but the picture can be deceiving. Although the hotel was very nice and well kept but it needs an upgrade, Keep up the good service and cleaniness and i will definitely return always when i go to Pasadena.

Hotel feels old inside and room was musty. Never would cool off to sleep well. Internet in room did not work. When I called before staying there they said they would pick up from 3 miles away yet when I called from a place that was less than 3 miles away they said it was too far. OK room if you just need a quick in and out and cheap I paid $65. Just stayed there after Texans game before I flew out next day.

Delayed due to weather at airport- was given a voucher to stay at this hotel- decided to forgo the voucher and make a reservation- why? yes why bother- the reservation was for 5- was given 2 double beds- no roll away- the front staff was rude and could care less that we couldnt all sleep on the beds- paid 200 to sleep on the floor so my family could sleep- this is the worse service ever- will never stay at a Mariott again! oh and by the way- the people who came with a voucher were turned away! lucky them- they got to go somewhere nice!

Was stranded by flight delays in Houston overnight. Stayed here because it was close, and airlines said our voucher would be good for any airport hotel. They were the only ones still with vacancy so we went there.. First, they would not honor the airline coupon (we'll take that up with American Air). Charged over $200 rack rate for a regular room. At this point, it's almost midnight with three tired cranky kids in tow, so I said screw it and decided to stay there,
Woke up in the morning to find budbug crawling in my niece's hair. I bagged it and took it to the manager as proof. They were not very apologetic, and only gave us a discount instead of refund. Demand full refund or give them a bad review - they didn't care, said it was 'policy.' So here it is. Marriott sucks, they are unsanitary & unsympathetic, And from here on out, our 'policy' would be to boycott any Marriott branded hotel.