The postiive side of the hotel is its location, which is not pretty but practical because it is very close to the medical center.

My negative experiences are manifold. The entire hotel is not clean and pretty smelly and I had to change my room twice at the day of arrival before finally getting one that was acceptable. The staff was not friendly and reluctant to deal with clients' requests.

Room service had to be paid extra each night, a fact that is not indicated on the booking site.

Room was freezing when we first arrived. No big deal, until we realized there were no knobs to turn it down. No service staff on in the evening so we finally just unplugged it. When we turned the television around in orde to watch from bed the electricity on one whole side of the room went out. Again no service staff available. The next day the service man came and beat on the wall for awhile till the television came back on and proclaimed that we had a short in room and to call if there were any more problems. Ran out of toilet paper on the 2nd day, called and requested another roll since maid service is unavailable. We were told we have to buy toilet paper and Kleenex. When we told the office staff of things not working they promised a discount for the first night. When we got ready to leave we had to put off our departure time because there was no office staff to clear out our account and give the discount. Could have gone on for the $20 they discounted. Would not recommend for anyone to put money into this.

My extended family had three rooms. The recliner in one was broken. The boxspring frame was broken in another. Beds are uncomfortable, pillows are thin. After the first night we went to WalMart and bought an air bed, pillows and foam mattress toppers. Kitchen utensils were very minimal. We had to "borrow" items between our rooms to produce simple beverages and snacks. The entire place was very musty smelling. It definitely lacks good ventilation. Colors and decorating were tired and depressing. Continental breakfast is minimal and they don't have tea. Shuttle service to medical center is good. Reservation and booking system was poor. They didn't have the rooms available that we reserved.

Got this hotel for $45 on priceline. Turned out to be a steal. We got a room with one queen bed, a recliner and pull out sleeper sofa. Had full kitchen. Room was clean and nice. They even have breakfast during the week. Located right across the street is grocery store and across from that is Reliant Complex that included the home of the Texas football team, the old AstroDome and other buildings. Neighborhood was nice. Staff was friendly and gave us little things we couldnt take on the plane, like toothpaste, shaving cream, etc. Good bang for your buck here.

G Rizzle