First off, there was glass in the drive-way...and it was there for awhile. We had to tell the front desk that it needed to be cleaned up. However, it was taken care of..after an hour or so.
When we got to the window, there were two employees, one dressed professional and one dressed like she was going to the club. Neither one of them greeted us nor told us that "she would be with us in a minute." They proceeded to find our reservation after they finally asked me for my name...as soon as she found our paper, she kept talking (with paper in hand) about miscellaneous things and then started commenting on how other guests were complaining about different things and how she had to move them to 3 different rooms (right in front of us! VERY UNPROFESSIONAL!). After about 20-30 minutes...she finally checked us in....it did NOT have to take that long and we were tired from a 7 hour drive.
As for the room, it looked cheap...not very "homely" (since it IS an extanded stay hotel.) The room smelled and the guests that had to be moved "3 times"...I actually talked to them and they said it was because their rooms smelled like seafood..well ours...it smelled like funky rose air freshener. We put up with it and decided not to complain and went to our car and got some spray and sprayed it in our room.
I noticed that there were safes that you can keep your valuables in..the ironic thing is that it is RIGHT by the entrance of the hotel (NOT in your room.) This is not very "safe"...
CONS: Professionalism of staff (appearance and customer service), appearance of rooms (not what you would expect from an extanded stay hotel)
PROS: Price (but sometimes iffy), 2 minutes from Six Flags, close to different fast-food restaurants, and television had lots of good channels..lol.
Basically, it was a good enough place to lay your head down at night for a couple of nights....if you don't care about the other things..
- Extended Stay Houston
- Houston Extended Stay
