My identity hasn't been stolen (yet), but they scanned my DL, and may have read the barcode on it as well as my CC. Enough digital info to wreak havoc. The clerk initially denied scanning my DL. Haven't seen the same clerk twice, morning or evening, for 3 1/2 days, but they all have the same behaviour; feign friendliness until you have a problem. Then, they do nothing more than they have to, let you know complaints/concerns/requests are not welcome by their expressions, and always have an immediate answer to any problem that implies it should be no problem for the customer or that the customer caused it. The side door that bypasses the lobby (locked after hours) wouldn't work for guests, but was no problem for the clerks. Secure parking is available, but not offered to me. I'm sure this had to do with me asking about the DL scanning.
I travel almost every week, so I'm not a newbie. These people made me feel uncomfortable from the beginning of my stay, and I won't stay there again.
- Best Western Houston
- Best Western Heritage Hotel
- Houston Best Western
