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Quality Inn & Suites – reviews, photos

2.0 of 5
715 Hwy 6 S, Houston, TX 77079
Hotel amenities
Quality Inn & Suites
Ranked #356 of 430 hotels in Houston
2.5 of 5 stars 7 Reviews
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7 reviews from our community

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Traveller rating
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Date Rating
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
“Everything's broken from toilet to TV to business center!”
2 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

Stayed for 3 nights; toilet wouldn't flush & had to lift flap entire time. Hole in the wall was cut out near floor of bathroom area. TV on-screen guide did not match a single channel. Black mildew on all bathtub caulk. Found one dirty washcloth below shower curtain when I arrived that maid had missed. Maid did not replace shampoo/conditioner/lotion each day--only 1 new shampoo in 3 days. So-called "hot" breakfast of bacon and eggs--~8 strips of precooked pkg bacon & hardboiled eggs in lobby one could heat in microwave to achieve a "hot" breakfast. Pillows only half size--not full so could not fold or sleep beside one. They were maybe 16x16 couch-type pillows. No cold water--it was always lukewarm. AC did work, thankfully, as it was 103 deg. Wanted to print boarding pass but was told business computer was broken. Told that 2 days in a row--never fixed. Room was vacuumed & sheets fresh. Swimming pool size of a really large dining room table & behind a DQ & gas station--so very noisy & not inviting. Chairs flipped helter skelter; it was also next to a trash dumpster.

NEVER AGAIN!! Holiday Inn Express all the way!!!

Room Tip: Ask for room by manager--some unsavory types around
See more room tips
  • Stayed August 2011, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
logansport, louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“BED BUGS in at least 2 rooms (118 & 125)”
1 of 5 stars Reviewed 11 May 2011

We are staying in Houston for business for the month of May. After one night of staying at this hotel I had several bites all over me. The next afternoon after work I was sitting in the bed on the computer and received MANY more bug bites. I asked to be switched to another room and after packing/unpacking again was going through the bed making sure it was clean and found an actual adult BED BUG on one of the pillows. I immediately called my colleague in the next room over to confirm what the bug was. This was disgusting and we caught the bug in a cup and took it to the front desk and told them we were leaving at 11:45 at night. We then were contacted the next day and they were basically bribing us with money to not tell anyone or go public with this information...but after seeing the other person post on here about the same issue we couldn't keep it to ourselves. It obviously is a serious problem here that needs to be taken care of. The people were very friendly but this is disgusting and I now have spent over $50 for detergent, laundry service, alcohol, benadryl, and cortisone cream to try to prevent the spead and treatment of over 100 awful, itchy bites on my body!

  • Stayed May 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mukesh Patel, Manager at Quality Inn & Suites, responded to this review
21 May 2011
Sorry to hear that you had an unpleasant stay with us. We have done everything to take care of this problem. We have changed many things to prevent this problem from happening again. We have put a new Protect a bed program in place which will prevent from any type of bed problems for our guest. So please come check us out when you’re in town and if you have any problems please come talk to us. Thanks.
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Grand Bay, Alabama
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Don't stay at this hotel!!!”
1 of 5 stars Reviewed 9 May 2011

While sleeping in this hotel I was awakened at 1 am because I was itching so much I couldn't sleep. I found I had insect bites in several places. My wife woke and we found small bugs crawling in her bed. Not a good nights sleep and not a good place to stay.

  • Stayed May 2011, travelled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
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Ask trump215l about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mukesh Patel, Manager at Quality Inn & Suites, responded to this review
21 May 2011
Sorry to hear that you had an unpleasant stay with us. We have done everything to take care of this problem. We have changed many things to prevent this problem from happening again. We have put a new Protect a bed program in place which will prevent from any type of bed problems for our guest. So please come check us out when you’re in town and if you have any problems please come talk to me. Thanks.
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Tulsa, OK
1 review
“OK, but only as a last resort...”
2 of 5 stars Reviewed 17 October 2008

Some of the other reviewers must have very low standards, because my room was pretty borderline. For some reason there were 2 TVs in my room which I wouldn't mind, but the one connected to the cable had no remote! The furniture is old, the air conditioner is unbelievably loud, and there were spiders in one corner of my room. It definitely wasn't the best night of sleep for me. The continental breakfast was pretty standard, but one of the employees was watching some kind of sci-fi movie on the tv with the volume turned way up the whole time I was there. Most travelers would probably rather watch the news or weather...

  • Stayed October 2008, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask doesa1 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mukesh Patel, Manager at Quality Inn & Suites, responded to this review
3 November 2010
Sorry to hear that you had an unpleasant stay with us. Since your last stay the hotel has done a total renovation. We now have totally new rooms also with free hot B/F. The rooms have everything new including the walls. So come check us out when you’re in town and if you have any problems please come talk to me. Thanks.
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Venice
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Very nice!”
5 of 5 stars Reviewed 30 November 2007
3
people found this review helpful

Well I have to say, this hotel was a great "fluke". I had not had such a great experience with other Comfort Inn's but this was the exception not the rule.

I was booked into the Omni down the street (four nights)and needed to arrive earlier and Omni's regular room rate was insane ($100.00 through Hotels.com vs $269.00) so I decided to take my chances. For the one night at Comfort Inn ($109.00) I was absolutely impressed!

The staff was very friendly upon check in. We had a room on a ground floor. The property was gated as well. I could see my car right outside the room window. The room was very, very nice! Fresh, clean and well appointed. The bedding was above what I expected. And I am very picky about bedding.

We had traveled from Florida by car so we were pretty tired and slept in. The complimentary breakfast was from 7am to 10 am. We checked to see if we could catch the tail end of the breakfast. (We woke up at 9:45) and we were told indeed that we could have breakfast. We hurried down to the lobby area and the staff asked what we would like to have! They had all the regular items and waffles, yogurt and other goodies. We thought it was VERY nice of them to be so accommodating.

Our experience here was above our expectations and we would definitely stay with them again!

As an aside, Omni albeit a luxury hotel, this particular Comfort Inn was more in line with its price and amenities, The room was as nice if not nicer. Should I visit Houston again, I will stay with them again.

  • Liked — Everything.
  • Disliked — That I didn't book my entire stay there.
  • Stayed November 2007, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn & Suites

  • Comfort Inn Houston
  • Houston Comfort Inn
Address: 715 Hwy 6 S, Houston, TX 77079
Price range (per night):* INR3,635 - 5,312

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