Had to go to Houston for a funeral which is never pleasant. The hotel's staff was wonderful and made us feel very welcomed and comfortable. Spent 3 days and would reccomend this property to anyone. Room and entire hotel was very clean. My daughter last her stuffed animal and we thought it was gone when we asked the desk clerk to keep an eye out for it. When we walked into the room later that evening it was sitting on the bed with a note from the clerk that it was found in the parking lot. A step above & beyond when double checked that it had found its way home. Very nice stay!

We had to seek shelter from the Texas wildfire raging in our area, and had to drive some distance to find one not booked-up. When we arrived, tired, hastily packed, disorganized and slightly "dazed and confused", we were met by friendly, helpful staff. We were assigned a room very near a side entrance,(which ended up being a blessing) for unloading. The room was clean, spacious and had a comfortable bed. The hotel is located within a major retail area, so everything we needed was available. The dining and lounging area are spacious and comfortable. I had to have a planning meeting with an associate, and the desk clerk on duty allowed us to "spread out" in a corner of the dining room. (the corner was my idea, not his) On this particular day, my grandaughters (12 and 15) had come to visit. Being the middle of the afternoon, the usual business and working guests had not begun to arrive, and the bar (opening to the lounging/dining area) was not open. However, there is a pool table accessable to that general area. The desk clerk had given permission for my grandaughters to use the pool table for a little while, (I was only a few feet away) but as they were getting started the bar attendant come in with her lunch and rudely "shooed" them out. She said she was getting ready to open, and they couldn't be there. Well, she wasn't getting ready to open. We were there for anonther 45 mins to an hour, and it was still not open-no customers in sight. But that was our only negative experience, and normally we would not have been dealing with that employee, anyway. So all-in-all: "great stay"

We had planned to stay at this hotel for two nights... Our entire stay lasted maybe THIRTY MINUTES! The staff wasn't "rude" but more like semi-warm dishwater, I mean not really offensive, but NOT what you want or expect. After we checked in- the process wasn't bad, I asked about the in-door pool... "Oh, it's not working"... HUH? I told her that was one of the main reasons we decided to stay there, she seemed very un-apologettic and shrugged me off. WOW! My son had to pee (hey, we are a family with kids so when potty speaks we listen!) so we went up to the room so he could do his business. While I was outside in the hall speaking with customer service about getting some compensation for the pool being broken, the FIRE ALARM goes off in our room and the smell of something burning fills the room... NOW my kids are scared (luckily this happened AFTER potty-time, so no change of clothes needed!), that was IT... we were out of there. I informed both the ladies at the desk about the fire alarm going off in the room and the smell of something burning, and neither one of them did a thing, no calls not even a raised eyebrow. So NOPE not feelin safe about that hotel at all. Such a shame, it looked so promising in pictures.

My daughter and I came into town for a big soccer tournament and wanted to stay somewhere that we knew would be hassle-free. Other Holiday Inn Expresses have been great, so I figure this one would be no different.

Check in went smoothly. They were out of twin rooms, but the lady at the desk said she'd get us a roll-away bed and she did just that. I appreciated that and the stay started out good.

We went to the pool and were immediately struck by the strong smell of pool chemicals. We still wanted to relax in the pool after a long day of soccer games, so we got in. About 30 minuted later, I noticed my daughter's hair looked funny. All the blond highlights were green. Not kind of green, not sort of green, but radioactive-looking green! I had heard that that could happen if you swim and don't wash your hair immediately after, but this happened while we were still in the pool! They either used bad chemicals or too much because this has never happened in any other pool we've used.

The next morning, we were packing our bags and I saw something on the side of the bed. They were Calvin Klein underwear. No one in my family wears Calvin Klein underwear and to top it off, they looked dirty. GROSS, I let the manager on duty know and she apologized and said the general manager would contact me, but this hasn't happened yet. I'm not sure what I expect the hotel to do about it after the fact, but finding dirty underwear really grossed my daughter and me out and I couldn't help but wonder if the bed I had slept in had even been cleaned. I'm still completely grossed out.

Would I go back? Not a chance. There's a La Quinta right next door and a couple other hotels close by. I'd take my chances with one of them. I don't trust the housekeepers or the pool maintenance people here one bit.

Still grossed out...