I was sent to this hotel after the one I had a reservation at for 3 months was overbooked for night 1. The bed, VERY comfy! The sheets were soft, the place was clean, the desk clerk was cheerful and helpful, the water pressure...to die for!!!! Met the GM the next morning on the way out. She asked about my stay, thanked me for staying, recommended a few places I'd asked about, was also cheerful, professional and friendly. Had I not prepaid a week with the first hotel I would Have ABSOLUTELY changed hotels. I still might. Nice place for a long or short stay.

1-room studio had all the amenties I needed, was clean, quiet and a really good value for the rate. The best part about this Candlewood location is the night clerk named Cassie. She's GREAT! Anything you need - any problem you have - any question that arises, Cassie is ready & willing to help - and can find a solution. Like someone else said "Cassie ROCKS!".
Other than that - pillows good, iron good, ironing board cover a little too fluffy, towels good, bathroom good, makeup lighting average, air system good, internet okay, kitchen outfitted adequately, fitness center adequate, location good for Westchase District business, parking good, access good.

While this is a two star hotel, with Cassie at the front desk, I felt it was a four plus star hotel. She remembers your name, wife's name and even your preference in food. They need to pay this lady very well! Thank you Cassie!

I used to stay in Candlewood Suites if there was one available. I also assumed that they are in good shape after staying for extended periods in units at Ft. Worth, Las Vegas and Madison WI. This unit needs to be sold and taken out of the CS family.

My first room was fine for a while. The heat/AC unit leaked. They cleaned the heating unit, the leak stopped, and eventually the carpet dried out.

I was down to the last week in my 6 week stay and I had no hot water in my room. I told the assistant manager and she said that she would have it fixed. The next morning I had no hot water again. I checked at the front desk and the log said that it was fixed.

One of the girls on the staff was working at the front desk - she ran a report of open rooms. We began a search for a satisfactory room. We both went to the unit across the hall from my room. No warm water there either.

We went to the opposite end of the property. Hot water but room was in need of remodeling. The carpet was frayed at he bathroom and entry doors. When they painted the painter sat a rooler on the bathroom sink counter top. There were odd stains on the ceiling.

With so little time left I said OK. I could live with the flaws if I had hot water.

I should also point out that every water fixture in the two rooms leaked (into the sink.) There was always a small stream of water from the fixture to the sink drain. That's both sinks in two rooms. Seals need to be replaced.

Please note that the other reviews are very old.

If you automatically book Candlewood suites, you need to review your policy. I would suggest visiting the property and checking out the specific room to be rented before making any commitments. Otherwise stay someplace else.