While this is a two star hotel, with Cassie at the front desk, I felt it was a four plus star hotel. She remembers your name, wife's name and even your preference in food. They need to pay this lady very well! Thank you Cassie!

I used to stay in Candlewood Suites if there was one available. I also assumed that they are in good shape after staying for extended periods in units at Ft. Worth, Las Vegas and Madison WI. This unit needs to be sold and taken out of the CS family.

My first room was fine for a while. The heat/AC unit leaked. They cleaned the heating unit, the leak stopped, and eventually the carpet dried out.

I was down to the last week in my 6 week stay and I had no hot water in my room. I told the assistant manager and she said that she would have it fixed. The next morning I had no hot water again. I checked at the front desk and the log said that it was fixed.

One of the girls on the staff was working at the front desk - she ran a report of open rooms. We began a search for a satisfactory room. We both went to the unit across the hall from my room. No warm water there either.

We went to the opposite end of the property. Hot water but room was in need of remodeling. The carpet was frayed at he bathroom and entry doors. When they painted the painter sat a rooler on the bathroom sink counter top. There were odd stains on the ceiling.

With so little time left I said OK. I could live with the flaws if I had hot water.

I should also point out that every water fixture in the two rooms leaked (into the sink.) There was always a small stream of water from the fixture to the sink drain. That's both sinks in two rooms. Seals need to be replaced.

Please note that the other reviews are very old.

If you automatically book Candlewood suites, you need to review your policy. I would suggest visiting the property and checking out the specific room to be rented before making any commitments. Otherwise stay someplace else.

I've stayed here several times for business and it is always very comfortable. The rooms are a good size for getting some work done. The staff has always been hospitable. The general store is convenient for a "make it yourself" dinner or a quick stack. The work out equipement is pretty good for this class of hotel. The free selection of DVDs is nice and a pretty good variety. You don't get maid service every day but that is worth the $20 or so that I save by staying here. Nice location, right off Beltway 8.

The older gentleman who checked us in was really nice. He was very willing to help with anything about the city, I didn't really need because I lived there for years but he was great. He even let us check in really early, I think it was around 11am and it was a holiday weekend. It was much needed because we'd just driven for the past 12 hours! We had a studio which was roomy but the one-bedroom that a friend had at the other houston location, town & country, seemed a lot nicer.

Okay, back to the hotel. It is in a great location. For those of you unfamiliar with Houston, the area known as Westchase is pretty much the galleria area. It's just on the opposite end of the street Westheimer. But you can be to the galleria in under 10 minutes either by taking the backwards way on the toll road to 59N to 610 or by taking the less congested streets (like Richmond) straight up towards the Galleria Mall/Area. This particular property is pretty secluded since it's right off of the toll road. There's a small/nice apartment complex next door and that's about it. But just a couple lights away in any direction (less than 5 mins) there are gas stations, drug stores, fast food, grocery etc.

When we got off of the elevator there was a very strong food smell. My boyfriend wasn't too crazy about smelling somebody's attempt at whipping up a Mexican meal but I guess being in Texas they thought they'd give it a try, lol. The room was average. It was smaller than I thought it would be. Not small, it was regular hotel room size, I just expected more of a large suite since it had a full kitchen. Otherwise, it was clean and neat. It included a cd player and the freezer had an ice maker so there was no inconvenience of having to find the ice machine or dealing with filling up ice trays and waiting for them to freeze. There were some stains on the floor by the stove/sink but with a full kitchen in the room that's not a big surprise. The exhaust fan over the stove didn't seem to be doing much but the window in the room actually opened so that helped a lot. Now I know why we could smell other people's food when we came in.
Since these have kitchens, there's no continental breakfast but there is a small store on the main floor where you can buy snacks, microwavable food, canned food...pretty much everything. If you've never stayed at a Candlewood I'll let you know that the store (The Candlewood Cupboard) is based on the honor system....meaning there's no cashier. Just take what you want and either put the money in a drop box or write down your room number and put it in the box so they can bill your room. It's a pretty neat idea. The cupboard is in the same room as the laundry room - washing/drying is free, you just buy the detergent. There's also an exercise facility with more than enough equipment because nobody was ever in there.

To sum it up, it's definitely no frills or thrills but it's a VERY convienent place to stay - location, amenities, peaceful, highway access. And if you book a couple of weeks ahead through their website you can get a really good deal. Fair warning: The closer to the date you want to stay, the higher the price and less deals. Oh yeah, and if you're a member of priority club then you can earn points/miles here too.