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Courtyard by Marriott Houston Westchase – reviews, photos

3.0 of 5
9975 Westheimer Rd, Houston, TX 77042
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Courtyard by Marriott Houston Westchase
Courtyard by Marriott Houston Westchase
Courtyard by Marriott Houston Westchase
Courtyard by Marriott Houston Westchase
Courtyard by Marriott Houston Westchase
Courtyard by Marriott Houston Westchase
Ranked #168 of 430 hotels in Houston
3.5 of 5 stars 24 Reviews
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24 reviews from our community

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georgia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“work in progress”
3 of 5 stars Reviewed 22 September 2010

The hotel is located just off the beltway, and near a shopping center with several dining options, including La Madeleine, Outback, Chili's, Starbucks, etc. It's also just beside a Kroger grocery store. The La Madeleine's now has online ordering, and you get 25% off for an online order--not bad!

It's undergoing a lobby renovation, which was noted when I booked as well as via email from the hotel manager a few days before my stay. They did a good job of making this project clear to guests. Because of the inconvenience, a free continental breakfast is being offered.

The lobby renovation means that the hotel is more or less split in two. If you are fortunate to have a room on the same side as the temporary lobby, you will not be especially inconvenienced. If you, like me, have a room on the opposite side of the hotel, you have to go completely outside and around the opposite side of the building to reach your room at the time of check in, as previously the lobby connected the two sides of the hotel and is now inaccessible due to renovation.

Upon entering the hotel, it smelled a little musty. The hotel seems a little older than other Courtyards I've visited, and not so fresh. The temperature control on the wall is pretty outdated, which further confirms my impression that the hotel is older.

I booked a King bed room, but upon arrival had a room with two full beds. The fitness center will be unavailable beginning tomorrow and through the weekend for renovation.

I am not impressed with this hotel as compared to other Courtyards and considering the price paid, would not recommend it to others.

  • Stayed September 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, New Jersey
Top Contributor
56 reviews 56 reviews
Reviews in 23 cities Reviews in 23 cities
61 helpful votes 61 helpful votes
“superb customer service-will return again”
4 of 5 stars Reviewed 14 September 2010

Organizers of a reunion brought us to Houston and this hotel since it is a quarter mile from our friends who hosted most of the activities. we booked at a good rate with our AAA card so when we received an email advising us that the lobby was under renovation construction we were pleased to get notice of a complimentary breakfast buffet along with it. their email of apology was so well done that i was immediately convinced that they must take their customer service seriously. i was right.

the staff is so attentive: phil, stephanie, lily, kitchen staff, housekeepers and others were very conscientious. they would inquire about our stay, was there anything they could do, printed directions, gave recommendations for eateries and shopping. they really care about every aspect of your stay.

great location to access just about anywhere you want to go in houston with major highways just seconds from hotel. right next door there is a large kroger's supermarket with pharmacy , bakery, deli and just about anything you might be looking for. yet, you would never know the place is there because it is so quiet. the kroger gass station was great as we were able to gas up before heading to the airport.

this hotel is super clean, and secure with a nice courtyard with pool and barbeque area.

the only downside is that the walls are thin, however, a phone call to the front desk resulted in immediate remediation of a loud tv. the room we got was very small but adequate for 4 nights, any more than that and the size would have gotten to me.

i came away impressed with this place mainly due to the attention you get from the staff from the manager on down. we will definitely use this courtyard marriott when in houston.

  • Stayed September 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Western part
Top Contributor
80 reviews 80 reviews
Reviews in 41 cities Reviews in 41 cities
61 helpful votes 61 helpful votes
“It was just fine”
4 of 5 stars Reviewed 25 June 2010

My wife and I checked in early - I had called ahead and sure enough, they had a room ready.
The only complaint I have about this place is that the walls are a little thin. However, that didn't disturb our sleep.

The free "wired" internet is fast enough, but if you use the in room wi fi, you'll find it a LOT faster.

They have some pretty interesting "coffee table" books out in the lobby and lounge area..nice pictures to look at and thoughtful of them.

The bed is comfortable, hotel is well located, and although they haven't had the "new" lobby yet, I do recommend the hotel,.

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chester, UK
Senior Contributor
49 reviews 49 reviews
Reviews in 33 cities Reviews in 33 cities
50 helpful votes 50 helpful votes
“Nothing fancy but absolutely fine and good value”
3 of 5 stars Reviewed 30 April 2010

Got a decent rate. Room small but absolutely fine and comfortable. Totally no frills but as a bed and nothing else for a couple of night it was perfectly acceptable.

  • Stayed April 2010, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Baton Rouge, Louisiana
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Hotel!!!”
5 of 5 stars Reviewed 4 April 2010

I stayed at this hotel with my best friend and my 11 year old daughter for a weekend of shopping. The room was very clean, location very close to shopping on Harwin, & value we couldn't beat. Best of all, the front desk clerk was very friendly and helpful with giving suggestions for shopping and restaurants.

  • Stayed April 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott Houston Westchase

  • Courtyard Houston Westchase
  • Courtyard Houston
  • Houston Marriott
  • Houston Courtyard
Address: 9975 Westheimer Rd, Houston, TX 77042
Price range (per night):* INR5,760 - 12,079

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