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Extended StayAmerica Houston-Galleria – reviews, photos

2.0 of 5
4701 Westheimer Rd, Houston, TX 77027
Hotel amenities
Extended StayAmerica Houston-Galleria
Extended StayAmerica Houston-Galleria
Extended StayAmerica Houston-Galleria
Extended StayAmerica Houston-Galleria
Extended StayAmerica Houston-Galleria
Extended StayAmerica Houston-Galleria
Ranked #285 of 430 hotels in Houston
3.0 of 5 stars 9 Reviews
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9 reviews from our community

    Trip type
Traveller rating
    2
    1
    1
    2
    3
Date Rating
Naperville
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Met expectations did not exceed. Just average.”
3 of 5 stars Reviewed 30 June 2011

Check in was easy. Girl at front desk was pleasant. Room was clean and comfortable. Bed were comfy too. Nothing to write home about but I would stay here again. The only thing I didn't like was all the people hanging out and smoking in front of the building for a good part of the night. The place doesn't have a pool either but very close to the interstate.

  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CreoleBeauty about Extended StayAmerica Houston-Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
1 review
2 helpful votes 2 helpful votes
“Bedbugs and Scabies in Feb-March 2010.”
1 of 5 stars Reviewed 27 March 2010
2
people found this review helpful

I stayed February and March 2010 in this otherwise perfect location hotel. The rates are the best in town and I really like the staff. Unfortunately, in my third floor room, I caught bedbugs running across my legs at night and had blood spots from their bite marks all over my arms and legs. I captured the bugs in a bottle and had them positively identified as 'definitively bedbugs'. The hotel dry cleaned all my clothing, threw out the mattress and moved me to a fresh room on the first floor which I was happy with. Unfortunately in my new first floor room, after suffering three more weeks of incessantly, severely itching skin and red welts all over my body, thinking I had a case of the hives, I went to an ER clinic. There I was instead diagnosed by an MD as having scabies. Read all the details you want about bedbugs and scabies on-line. Trust me, you don't want these critters in your bed. This hotel is occupied mainly by visitors from third world countries. I don't want to mention countries because I don't want to come across as racist. But these bugs are almost certainly being brought in from these countries on people's luggage and clothing. Once they're in a hotel's linens, carpets and fabrics it's apparently extremely hard to get rid of them. I don't normally write hotel reviews but I don't want anyone else to be exposed to this extremely uncomfortable experience. Hopefully ExtendedStay will arrive at a solution to this major problem because otherwise they are a great hotel for the price category.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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“Lousy service and accomodations”
1 of 5 stars Reviewed 23 October 2008
1
person found this review helpful

- wireless internet did not work - kept trying to connect, followed the directions. Opened web browser, but no place to put in hotel password.

- receptionist ignores phone while talking to friends - called receptionist around 6:30pm to get information about internet but she did not answer the phone. So, I immediately went downstairs and found her sitting on 1 of 2 waiting area chairs talking to a friend who had come into the motel.

- sink clogs easily even with just running water - while shaving or brushing my teeth, with just running the water, the sink clogged up

- no daily housekeeping service - as advertised, but consider that they don't make the beds. And they do not bring in new towels unless you go to the front desk and exchange them yourself.

  • Liked — Decent room, kitchen had spoons
  • Disliked — No internet, lousy service from front desk, clogged sink, no complimentary shampoo
  • Stayed October 2008, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask rajahfl about Extended StayAmerica Houston-Galleria
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Tunis, Tunisia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Globalement bien”
4 of 5 stars Reviewed 9 November 2011
Google Translation

  • Stayed December 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask doudy_11 about Extended StayAmerica Houston-Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Hotels.com Traveller
“Zentrale Lage”
5 of 5 stars Reviewed 11 May 2011
Google Translation

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Extended StayAmerica Houston-Galleria

4701 Westheimer Rd, Houston, TX 77027
Price range (per night):* INR4,585 - 7,493

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