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Residence Inn Houston by The Galleria – reviews, photos

3.0 of 5
2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
Ranked #131 of 430 hotels in Houston
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    17
    11
    6
    7
    2
Date Rating
The Woodlands, Texas
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Location, Location, Location”
5 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

We stayed here for a mini family vacation that included visiting a few museums, zoo, and visiting the Galleria. The Location was great for us, since we did not need to worry about finding a parking space at the Galleria, and getting onto I-610 took about 2 minutes when we visited the museums nearby. Walking time to Galleria entrance (Kona Grill or former Borders) was also 2 minutes. Literally one half block, one walk light, 30 feet and inside. I've had longer walks from the parking garage!

About the room. We had a one bedroom suite (queen) with full kitchen (microwave, full size ref, dishwasher (noisey), two burner stove top, toaster, coffee maker, service for four, two pots/pans, can opener, bottle opener, corkscrew, serving utensils, cleaning supplies). Kitchen was older (formica top), while the bath had granite top. Shower head was good pressure, flow, and endless hot water. Provided shampoo was weak, but in the cabinent was extra kleenex and tp. We had three in the room and three sets of towels were provided. The main room had a sleeper sofa, the mattress on it was ok (bed in BR was great). When the sofa bed was out, no room to walk between it and the TV (missed the TV by 1 inch). Each room had a flatscreen, but reception was not HD. The package we had included covered parking (additional charge if not part of a package but fully disclosed by Hotel).

Each morning included a hot breakfast - which was very good to excellent - and varied a little each day (pancakes, french toast, or breakfast burritos), while make your own waffels, cereals, breads, bagels, mix your own yogurt, oatmeal (pecans, brown surgar, raisins) for mixing in. Scrambled eggs had cheese, jalepenos, and other stuff to mix in. Milk in skim, 1 % 2% and Chocolate, but no cream. I am leaving stuff out, but you get the idea.

Monday - Thursday evenings also includes food and drink mixer (not rated since we did not make any of these). Staff was friendly, and had preprinted directions ready for a lot of places, and quick to get for others. I don't know the cost, but grocery shopping for your room was available.

Internet is wired (free) in rooms. Wireless is in the lobby area.

Noise isolation, once we heard a car door slam, but other than that, quiet.

Neigborhood, apparently very safe, very quiet dispite being only a few hundred feet from lots of traffic. To the north on McCue are high end appartments and Condos. Or at least, they looked expensive and very nice to me. Anyhow, we walked the area and always felt safe. The hotel property requires a room key to get in after hours (or if walking a car doesn't open a gate for you). You need a room key to use the stairs or go up in an elevator.

As noted by some other guests, a little dated, but very comfortable place to stay, and very difficult to beat the location if you want to attend meetings or shop at the Galleria.

Room Tip: 2nd or 3rd floor will be quieter. Note the internet is wired. You have to go to the lobby to use y...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
23 January 2012
On behalf of everyone with the Residence Inn Houston by the Galleria we wish to thank you for allowing us to be a part of your family getaway recently. I am happy to see you enjoyed many of the amenities we have to offer our guests while staying with us. Our convenient location allows easy access to the Galleria and all the areas of Houston.

Your kind words are appreciated and have been shared with our staff. We know you have a number of hotel choices while visiting the Galleria area and thank you again for staying with us. We hope we will have the opportunity to host your family again.

Regards,

Denise Brann
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Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Friendly staff”
4 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

Staff friendly, honest and very helpful. They respond quickly to any concern or problem and pay attention to details. Great location, two minutes away from the Galleria mall with tons of dining options around it. Complementary internet connection (no wifi though, only cable), free parking (shaded parking is also available).
Room was decently clean, beds were comfortable with the exception of the sofa bed. Just one observation, the carpet was not very clean, it probably needs some shampooing. No one would probably notice, I found out black spots on my small baby cloths whenever she crawls around the room.
Overall, I recommend this hotel, good value for money...

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
21 December 2011
Thank you for sharing your kind words regarding our staff here at the Residence Inn Houston Galleria. It is our pleasure to serve our guests' needs. Also, thank you for informing us of the condition of the carpet in your room. We have scheduled all the rooms for a deep cleaning when available.

We hope we will have the opportunity to serve as your host on your next trip to Houston.

Denise Brann
Sales Manager
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Denver, Colorado
Top Contributor
82 reviews 82 reviews
Reviews in 39 cities Reviews in 39 cities
210 helpful votes 210 helpful votes
“Comfortable, Clean and Friendly”
5 of 5 stars Reviewed 19 September 2011
2
people found this review helpful

The hotel is a pleasant walk to the Galleria Shopping Center. I felt safe walking back and forth to the property and was always greeted by the staff whenever I passed them in the hotel. I usually stay at Hilton's, but found this hotel was more reasonably priced for the area. The room was clean, bright and the kitchen area was well stocked. I would definitely stay here again.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos
1 review
3 helpful votes 3 helpful votes
“I enjoyed my stay”
5 of 5 stars Reviewed 16 September 2011
3
people found this review helpful

The hotel is in a serene area and very homely. The staff were friendly and helpful. I enjoyed the breakfast and happy hour. There is enough parking space for cars. It is close to the Galleria Mall and this make it very good for me. I enjoyed my stay. This is my second time of staying in this hotel and when next i am in Houston I will definetely stay there again.

  • Stayed October 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
19 September 2011
Thank you so much for taking the time to post your review. I'm happy that you found our staff was friendly and accommodating. It's always nice to hear from our guests how we did. Thank you for your continued patronage of the Hotel and we look forward to seeing you again soon.

Regards,

Denise Brann
Sales Manager
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Lagos, Nigeria
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent, Wonderful!!!”
5 of 5 stars Reviewed 11 August 2011
3
people found this review helpful

The hotel was very clean, the staff amazingly friendly and the breakfast was okay. Not much variety but still good. I loved my room and the kitchenette! It's just two minutes walk to The Galleria Mall, with its shops and restaurants to keep you very busy. I loved my 10 days stay there and I'm looking forward to another stay! And i had an early check-in!

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
7 September 2011
Thank you for your kind words regarding our staff and services. We strive for 100% guest satisfaction and all feedback is appreciated. We look forward to serving you again on a future visit to our area.

Regards,

Denise Brann
Sales Manager
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Additional Information about Residence Inn Houston by The Galleria

  • Residence Inn Houston
  • Houston Residence Inn
Address: 2500 McCue Street, Houston, TX 77056
Price range (per night):* INR7,059 - 14,006

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