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Residence Inn Houston by The Galleria – reviews, photos

3.0 of 5
2500 McCue Street, Houston, TX 77056
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Residence Inn Houston by The Galleria
Ranked #131 of 430 hotels in Houston
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    17
    11
    6
    7
    2
Date Rating
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Friendly staff”
4 of 5 stars Reviewed 21 November 2011
1
person found this review helpful

Staff friendly, honest and very helpful. They respond quickly to any concern or problem and pay attention to details. Great location, two minutes away from the Galleria mall with tons of dining options around it. Complementary internet connection (no wifi though, only cable), free parking (shaded parking is also available).
Room was decently clean, beds were comfortable with the exception of the sofa bed. Just one observation, the carpet was not very clean, it probably needs some shampooing. No one would probably notice, I found out black spots on my small baby cloths whenever she crawls around the room.
Overall, I recommend this hotel, good value for money...

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bsaleh about Residence Inn Houston by The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
21 December 2011
Thank you for sharing your kind words regarding our staff here at the Residence Inn Houston Galleria. It is our pleasure to serve our guests' needs. Also, thank you for informing us of the condition of the carpet in your room. We have scheduled all the rooms for a deep cleaning when available.

We hope we will have the opportunity to serve as your host on your next trip to Houston.

Denise Brann
Sales Manager
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Denver, Colorado
Top Contributor
82 reviews 82 reviews
Reviews in 39 cities Reviews in 39 cities
210 helpful votes 210 helpful votes
“Comfortable, Clean and Friendly”
5 of 5 stars Reviewed 19 September 2011
2
people found this review helpful

The hotel is a pleasant walk to the Galleria Shopping Center. I felt safe walking back and forth to the property and was always greeted by the staff whenever I passed them in the hotel. I usually stay at Hilton's, but found this hotel was more reasonably priced for the area. The room was clean, bright and the kitchen area was well stocked. I would definitely stay here again.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lagos
1 review
3 helpful votes 3 helpful votes
“I enjoyed my stay”
5 of 5 stars Reviewed 16 September 2011
3
people found this review helpful

The hotel is in a serene area and very homely. The staff were friendly and helpful. I enjoyed the breakfast and happy hour. There is enough parking space for cars. It is close to the Galleria Mall and this make it very good for me. I enjoyed my stay. This is my second time of staying in this hotel and when next i am in Houston I will definetely stay there again.

  • Stayed October 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
19 September 2011
Thank you so much for taking the time to post your review. I'm happy that you found our staff was friendly and accommodating. It's always nice to hear from our guests how we did. Thank you for your continued patronage of the Hotel and we look forward to seeing you again soon.

Regards,

Denise Brann
Sales Manager
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Lagos, Nigeria
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Excellent, Wonderful!!!”
5 of 5 stars Reviewed 11 August 2011
3
people found this review helpful

The hotel was very clean, the staff amazingly friendly and the breakfast was okay. Not much variety but still good. I loved my room and the kitchenette! It's just two minutes walk to The Galleria Mall, with its shops and restaurants to keep you very busy. I loved my 10 days stay there and I'm looking forward to another stay! And i had an early check-in!

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
7 September 2011
Thank you for your kind words regarding our staff and services. We strive for 100% guest satisfaction and all feedback is appreciated. We look forward to serving you again on a future visit to our area.

Regards,

Denise Brann
Sales Manager
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Cumming, GA
Senior Contributor
29 reviews 29 reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
“Congested area”
3 of 5 stars Reviewed 1 August 2011
3
people found this review helpful

Hotel was okay. Not as doom and gloon as some reviews. The loctaion was very close to a major mall (which the kids loved) & tons of dining options, but this also made traffic crazy. Staff was pleasant. The rooms were dark - it was a former aparment building, set up on a horseshoe shape/notel style. The property is gated, which makes you wonder...but I never saw anything that made me feel unsafe.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RIGalleria, Sales Manager at Residence Inn Houston by The Galleria, responded to this review
7 September 2011
Thank you for taking the time to write a review about our hotel. Originally the hotel was an apartment complex, to explain its interesting layout. The entrance gates were part of the original structure. With guest safety in mind, we chose to keep the feature as an added security measure we can provide to our guests. Our location, with easy walking access to the wonderful shopping and dining of the Galleria, can be challenging due to the volume of automotive traffic. We apologize for any inconveniences our location may have caused you and we hope that you will give us another try on your next visit to Houston. Again, thank you for taking the time to wrie a review. All feedback is appreciated and used by our staff to improve our services.

Regards,

Denise Brann
Sales Manager
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Additional Information about Residence Inn Houston by The Galleria

  • Residence Inn Houston
  • Houston Residence Inn
Address: 2500 McCue Street, Houston, TX 77056
Price range (per night):* INR7,059 - 14,006

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