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Hyatt Place Houston/Greenspoint/IAH Airport – reviews, photos

3.0 of 5
300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
Hotel amenities
Hyatt Place Houston/Greenspoint/IAH Airport
Hyatt Place Houston/Greenspoint/IAH Airport
Hyatt Place Houston/Greenspoint/IAH Airport
Hyatt Place Houston/Greenspoint/IAH Airport
Hyatt Place Houston/Greenspoint/IAH Airport
Hyatt Place Houston/Greenspoint/IAH Airport
Ranked #115 of 430 hotels in Houston
3.5 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    33
    25
    11
    10
    7
Date Rating
Seattle, WA
Top Contributor
61 reviews 61 reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
“The price was right...free :-)”
3 of 5 stars Reviewed 10 February 2012

We had previously been aware of this property, having checked it out on several travel sites. Since we connect through IAH frequently on Continental/United, there had been times we made back-up hotel reservations in the event of weather problems or missed flights. The prices had always seemed good given the property's proximity to the airport, but we had never actually stayed there...before this instance. Furthermore, it was not our option to choose because the airline with our misconnect assigned us to the Hyatt Place. The hotel was apparently having a problem obtaining its permit to access IAH with its shuttles, so they were sharing a shuttle with another hotel or two. We were picked up where promised (although a bit delayed) but then circled the terminals looking for and picking up a number of other people. Since the shuttle was full, I decided to leap off quickly while my partner gathered up our bags. Good choice because there was already a long line at the hotel check-in counter...basically a table top. Confusion reigned throughout with ONE person handling the check-ins! When we finally got to our room, it was quite nice...modern, clean, bright and good-sized. Instead of trying to enjoy a drink and perhaps food in the chaotic lobby/bar area, the shuttle transported us to a local restaurant and picked us up again when called...much appreciated. I think we enjoyed the "free" breakfast instead of paying for eggs, etc. but really don't recall. Our flight was not scheduled to leave until the evening, and a real positive was they gave us a very late check-out without charge. This hotel voluntarily signs up to take "denied boarding" guests from the airlines. Hence, the long lines should probably be expected frequently, and since it is difficult to actually staff for guests such as we were, one should expect this hotel to be understaffed. In any case, even with all the issues at this property, the price was right...free :-)

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Very Good BUT...”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

My husband and I stayed at this property on Jan 27th, arriving at about 9:15 that night. There was a long line of people waiting to check in, so we waited about 20 min, but it was not terrible. The room was exactly as advertised. Large, clean, updated, nicely appointed. The only complaint about the room would be poor lighting in the bathroom, particularly no light over the tub/shower, but not a real big deal. The complimentary continental breakfast was OK, but bad not great. The staff were very nice, but it seems like they might be a little understaffed at times.
So, here goes the BUT...there was a break-in of another guest's vehicle overnight. I had read on other reviews that this property has this issue, but thought that maybe it was just a fluke over the summer. Nope, we looked out our window, on the back side of the property we saw a police officer taking a report--a truck had the window smashed out and items were stolen. Wow, not good. I would say they need to do something about this for sure.

Room Tip: Park in the FRONT and do not leave anything in your car that might be tempting to a thief!
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels
Senior Contributor
33 reviews 33 reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
“For us a perfect hotel on the perfect location”
5 of 5 stars Reviewed 1 February 2012

We had chosen the Hyatt for its distance for the airport and the good price/quality.

Due to some roadwork we had some problem to directly find the parking entrance to the hotel, but that was the only minor thing.
We were very friendly welcomed at the reception. The room was more a suite with a huge flat screen TV and a large, good bed. We have slept perfectly. A great compliment we want to give their breakfast, as it was in comparison to other hotels very surprising. They were offering a large variety of fruits and a lot less fat making stuff.
The next time we will certainly stay again here

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Overijsenaar about Hyatt Place Houston/Greenspoint/IAH Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“The ol' switcheroo”
1 of 5 stars Reviewed 29 January 2012

I booked this hotel on Priceline. I arrived at 8pm, and they didn't have any more room. They said that they arranged a room for me at the Super 8 Motel down the road. According to the Super 8, they get a lot of people from the Hyatt, so I'm not the only one. Very unhappy. If they couldn't honor the Priceline agreement, they should have told me ahead of time, and I would have booked a different hotel.

Room Tip: Don't book the hotel through priceline.
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  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Roomy room, but not comfy bed”
3 of 5 stars Reviewed 20 January 2012

We were pleasantly surprised when we walked in the room and see the whole “living” area besides the “bedroom” area. The hotel room is more like a mini-suite. The bed, however, was not as comfortable as it looked. I woke up with a back pain the next morning. I did love the pillow and comforter.
We arrived at the hotel late at night and were happy to know that they still serve food. We ordered pizza and the girl took our order without knowing the kind we wanted was out, so there was a back and forth a couple of times. The free breakfast was sufficient with bagels, muffins, yogurt.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hyatt Place Houston/Greenspoint/IAH Airport

  • Hyatt Place Houston
  • Hyatt Place Houston Greenspoint
  • Hyatt Houston
  • Houston Hyatt
Address: 300 Ronan Park Place, Houston, TX 77060 (Formerly "AmeriSuites")
Price range (per night):* INR4,002 - 8,837

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