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Comfort Suites Intercontinental Plaza – reviews, photos

2.5 of 5
15555 John F. Kennedy Boulevard, Houston, TX 77032
Hotel amenities
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Ranked #224 of 430 hotels in Houston
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
    15
    7
    4
    3
Date Rating
Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“YOU CAN FIND BETTER”
2 of 5 stars Reviewed 9 November 2010

5 night stay that started out ok and went downhill from there, after travel into town and worn out sleep was all that mattered, but a noisy inside air unit defeated that possibilty.
Rooms operate off of a "Green" policy that requires your key to be in a holder on the wall for lights/ HVAC to operate, so room was hot and stuffy upon arrival. First day out we were gone 2 hours 8a-10a and upon return none of our keys would open our rooms, back to the desk for reprogram, but wait, you have to have the key for the power as well as the key for the door reporgrammed together. left out again about 12n and returned @ 5p, maid had cleaned the room, taking the shampoo and soap I had just opened from the shower and not replacing it (which I didn't see until 6a the next day. She also removed the card in the power slot which I had to get replaced along with another door key. Day 2 finds us again locked out of our rooms when we return. After a short nap I go downstairs to the workout room to find a treadmill and a bike along with a clock on the wall still showing DST and a flat screen TV mounted on the wall with no control for it, which didn't hinder me since I was iPoding it anyway. About 20 min into my run I look around to see no water anywhere in the area and had to stop my routine to go out to the lobby area to get some water. After 2 sleepless nights I downloaded an app of white noise to my iPod and was able to play it through the room radio thru a Mp3/Aux cable that fed the radio for a better night of sleep. Between battling for constant room/power key replacements and lack of other things you would be better served somewhere else for the money.

  • Stayed November 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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TX
Top Contributor
79 reviews 79 reviews
Reviews in 54 cities Reviews in 54 cities
101 helpful votes 101 helpful votes
“Does the Job”
4 of 5 stars Reviewed 18 May 2010

This meets the requirements of a comfortable, clean, quiet place to sleep near the airport - if thats what you want you shouldn't have any problems. More than that it depends on what you want. No restaurant on site for example. But in the immediate vicinity there is Subway or equivalent so you won't starve (unlike some places I've been where I had to subsist on vending machine crackers) and I'd think there are restaurants in nearby full-service hotels.

It has all the usual amenities and a fair breakfast with waffles being the only hot food item. Wasn't flying so didn't get a chance to see how airport transport works. I seem to recall from previous experience tho the adjacent Clarion may have the better park/fly deal for Choice Elite members.

  • Stayed May 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Laguna Niguel, California
Senior Contributor
36 reviews 36 reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
“Good Hotel If You Are An Elite Program Member”
3 of 5 stars Reviewed 17 August 2009

First off I am an elite diamond member with choice hotels. I get many perks just for the title alone so I typically stay with Comfort Inn, Quality Inn, Clarion Inn, etc... I've stayed at fantastic bargains and some real stinkers but this hotel is somewhere in the middle of those two extremes. I reserved one of the King whirlpool suites on the 1st floor. It was a large room but the whirlpool takes up almost 1/3 of the room. There is no separation of the whirlpool area from the bedroom area and the two are about 6 feet apart from each other?!?! The room did have a tinge of smoke in the air but that could be due to the overworked air conditioner. The bed was big and soft but the TV was a 27" regular TV. One big plus was that I did not hear the airport noise one time during the night. True, I had the air conditioner on all night because it was 102 during the day but the surrounding environment could have been much noisier - but wasn't. The carpets did look like they could use a shampooing but overall it seemed clean in the room. The breakfast was skimpy and not worthy of a typical Comfort Inn Suites hotel. It was not a deluxe breakfast as advertised. Their fitness center consisted of two treadmill type of devices in a small air conditioned room. The staff members were very accomodating and worth staying just for their helpful attitude.

  • Stayed August 2009, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Roanoke, Virginia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Bad Experience for Airport Travel”
2 of 5 stars Reviewed 5 July 2009

I had a problem with customer service at this location. People who want to find a hotel simply as a place to stay before flying out of IAH should look elsewhere. I made a phone reservation at $99, but when I said I needed to park my car there for the week (durning my travels) she said that they could only offer me "free" parking for $119/night. I mentioned that it wasn't free parking and she reduced the rate to $109. So far, so good.

When I checked in, they had the reservation entered for the wrong night. Strike 1. I came back from getting some food and happened to ask about the procedure for parking during the week. Had I not investigated myself, I would have parked "illegally" for the week. They also tried to charge me again until I explained myself. Strike 2. Finally, I had a 5:45 AM flight and asked for a wake-up call at 3:45 AM. Never got it. Strike 3.

Final notes: There are no restaurants in this area. You might want to stay at a facility that has an in-house eatery. Also, I used Yellow Cab [--] w/ 4:30 AM pick-up and was very happy with it. The driver called me 10 mins before he arrived with his ETA and cab number.

  • Stayed June 2009, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Schaan, Liechtenstein
Senior Contributor
24 reviews 24 reviews
Reviews in 21 cities Reviews in 21 cities
150 helpful votes 150 helpful votes
“close to airport & comfortable”
3 of 5 stars Reviewed 21 June 2009

After travelling for 20 hours we were glad to stay in a hotel close to the airport. Comfort Suites can be reached in only a few minutes from the car rental station. The rooms were large and comfortable. Check-in was really fast and breakfast was also good - there was quite a variety of foods to pick from and everything looked well maintained. There are even a few restaurants in walking distance. We'd certainly stay there again when flying into Houston an looking for a place to stay close to the airport.

  • Stayed April 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Comfort Suites Intercontinental Plaza

  • Comfort Suites Plaza
  • Comfort Suites Houston
  • Houston Comfort Suites
Address: 15555 John F. Kennedy Boulevard, Houston, TX 77032
Price range (per night):* INR4,057 - 6,392

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