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Comfort Suites Intercontinental Plaza – reviews, photos

2.5 of 5
15555 John F. Kennedy Boulevard, Houston, TX 77032
Hotel amenities
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Comfort Suites Intercontinental Plaza
Ranked #224 of 430 hotels in Houston
3.5 of 5 stars 34 Reviews
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34 reviews from our community

    Trip type
Traveller rating
    5
    15
    7
    4
    3
Date Rating
Lufkin, Texas, United States
1 review
“Customer Service is no good!”
1 of 5 stars Reviewed 3 April 2012

Check in was horrible, i reserved 3 rooms, one for myself, one for my mom and the other for my brother. Each paid for their room and they still charged me for theres because they checked them in as walk ins instead of from the rooms I had already reserved....a monther later, i'm still trying to get the issues resolved. The elevator was broken, so getting up and down from the 2nd and 3rd floor was a hassle. The price and cleanliness was ok, there is nothing within a 10 mile radius. There are plenty of other hotels around the area, will not stay here again!

  • Stayed March 2012, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Jasmine M about Comfort Suites Intercontinental Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great overnight choice”
5 of 5 stars Reviewed 5 December 2011
1
person found this review helpful

Location was very convenient - close to airport and easy to find. The breakfast included was simple but had a good choice of self serve foods. The room was quite big for the price. It was a good choice for us.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EdmontonGirl123 about Comfort Suites Intercontinental Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 2 December 2011

The hotel was fine -large, spacious room, comfprtable bed, very top quality interior decor, microwave and storage cabinet in the room -which was very convenient, very clean room -everythihing worked fine -except that the TV had limited channel options -so for instance, it didn't have Bravo :).

Staff were adequate -professional about their business but didn't go out of their way to be nice and didn't strike me as particularly friendly. Let's just say, away from home, I have a seen a whole lot better.

That said, stay was satisfactory and I won't mind staying there again.

  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LKAL about Comfort Suites Intercontinental Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Ugh!”
1 of 5 stars Reviewed 20 August 2011 via mobile

First, we were put into a room with stains all over the comforters and trash on the floor. We were given attitude about it then put into another room with hair all over the bathroom. We were too tired to do anything about it. The last straw however was being woke up at 7am by housekeeping! All these doors were slamming starting around 6 but my husband got woken up at 7, went to the hallway and it was the maids! He told them politely to please stop slamming the doors, that itwas shaking the whole room. We were given attitude when we complained and were told the doors were heavy and they have to clean the rooms. Uhhhh hello, the guests are the reason the cleaning staff is even here. Care should be taken as to not disturb them. Closing the door instead of letting it slam itself would have been awesome. We were also told that they couldn't do anything about all of this as there is no manager on duty. All i can say about this stay is wtf!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask photogkristin about Comfort Suites Intercontinental Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston_TXManager, General Manager at Comfort Suites Intercontinental Plaza, responded to this review
20 September 2011
Dear PhotogKristin,
Thank you for taking the time out of your busy schedule to give us your feedback. We apologize for the experience you had with both the housekeeping and the front desk. We have re-trained both the housekeeping and the front desk on the issues that you had at our property. Furthermore, if you ever have any problems at our hotel, please let the front desk know that you would like to contact me, Terry, on her cell phone. I will be happy to talk to you at anytime. Thank you for your review and if you are ever in Houston again, please consider us to be home away from home.
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Contributor
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Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Nice hotel in a great location”
4 of 5 stars Reviewed 9 August 2011

Nice hotel just where I needed it! Heading out of Bush airport this hotel was perfect. Good value, great placement, shuttle to the airport.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jean858 about Comfort Suites Intercontinental Plaza
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Houston_TXManager, Manager at Comfort Suites Intercontinental Plaza, responded to this review
19 October 2011
Dear Jean858:
So pleased to hear of your positive experience with us at the Comfort Suites Houston Bush Airport. We look forward to your return with open arms. Your comments were warming and well received by the team.
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Additional Information about Comfort Suites Intercontinental Plaza

  • Comfort Suites Plaza
  • Comfort Suites Houston
  • Houston Comfort Suites
Address: 15555 John F. Kennedy Boulevard, Houston, TX 77032
Price range (per night):* INR4,057 - 6,392

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