The room was very spacious and clean. The beds comfortable. In the course of my stay I interacted with 2 staff members. One was very helpful, friendly and welcoming. The other defensive. My family and I left out of a side door to go to dinner. A sign -"Please make sure door is completely closed" was taped to it and it was ajar, all I had to do was push and go out. When trying to close it behind me I couldn't because the board is rotted and off balance it wouldn't latch. The door would not close at all. Anyone could just walk in off the street. Secondly, the knobs to the AC were missing and the panel half on. Thankfully the room temperature was OK but about 2:00 am became stuffy. At checkout I explain this to the staff member. My biggest reason was to let them know it was how we found it not how we left it. At which they became defensive. I was told there was probably a thermostat behind the curtain...? And if I had looked I would have found a card stating that on the AC. It was not there. Not sure if they were over zealous in trying to reassure me about their hotel or being defensive. But I left feeling uncomfortable.
- Comfort Suites Houston
- Houston Comfort Suites
