I used 37,500 honor points to stay at this hotel. I really thought it was going to be awesome because of the high points value. The lobby is beautiful, the kids enjoyed the pool and the breakfast was delicious. The bed was miserable and I could hear my neighbor snoring all night long. I think it was because I was in a corner room tucked near another room that had a balcony. I have not complained to the hotel, however, I did complain to Hilton Honors on the points value. If had been able to rest, I probably would have given this property a high rating.
Room Tip: Don't wait until midnight to crawl into your bed and find out if it's comfortable.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 December 2011
Greetings from the Embassy Suites Outdoor World in Grapevine!
I would like to first of all thank you for making us aware of the bed in your room being uncomfortable. I sincerely apologize for your discomfort as our intent is to provide all of our guests with a good night sleep and a comfortable stay!
Again; I thank you for choosing our property and if you return to the Grapevine area I would love to have the opportunity to have you stay with us and show you that we can provide you with an excellent stay.
Sincerely,
Senior Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC