I too was sent by AA to this hotel due to overbooking. The airport shuttle was late but I appreciated the service. The lobby had a two-star look and feel, which is fine. The rooms were clean, but the interior furnishing was also two-star. The breakfast was unsatisfactory. The waffle machine did not work and the selection was pretty bad (the cappuccino machine was great though). I was surprised to learn the breakfast closes at 9AM. The front desk was friendly and helpful.

Overall, this hotel is acceptable. The price was comparable to three-star but feels like a two-star. The Hampton Inn I stayed at in Irving was much nicer and cost around the same.

We arrived here for my daughter's wedding. A shuttle was provided to pick up arriving guest from the airport as well as take the group to the wedding site. We could not have asked for a more accommodating staff. We were greeted each morning by the staff and they seemed genuinely interested in our activities for the day. Breakfast was always plentiful and fresh fruit was available. Coffee and cookies were also available at other times as well. The location was perfect for browsing the shops in Grapevine and the surrounding areas. Our rooms were clean, fresh and very quiet. I will recommend this hotel to anyone that visits the area.

American Airlines uses this particular Baymont Inn & Suites for passengers stranded at DFW overnight, and I recommend this hotel for one- or two-night stays. I stayed there on February 27, and although it is not a five-star hotel I was impressed by the high level of customer commitment and genuine attention demonstrated by all front-desk staff. Kristina was the greatest. She and her colleagues efficiently assisted a large number of AA passengers from cancelled flights, answered all of our questions, and made sure our needs were met during our overnight stays. Some more upscale hotels could learn a lot from the friendly and helpful Baymont staff. Also, the General Manager, Ms. Peggy Chavez, followed up with me after my stay, which was a nice gesture. I found my non-smoking room decent enough and very clean, with plenty of towels and a supply of soap, shampoo and body lotion. The front desk had some additional items like deodorant, toothbrushes and toothpaste for everyone who needed them. The wake-up call came on time, and Kristina took us to the airport right on schedule. I had no problem connecting to the Internet. There are a McDonald's and a FedEx Kinko's located two-minutes' walk from the hotel.

My husband had a 3 day training in this hotel, so I tagged along. The place was run down, and the drawers were both broken and wouldn't slide out. The Internet would not work the whole time we were there, despite the front office calling several times to the Internet provider. And my husband's training was about Internet, and the class was supposed to use their laptops to go online for in class assignments! There are many newer hotels nearby, so if you need a hotel in this area, do some comparison shopping.