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Hilton DFW Lakes Executive Conference Center – reviews, photos

4.0 of 5
1800 Texas 26, Grapevine, TX 76051-9641
Hotel amenities
Special offer
Hilton Bed & Breakfast
Hilton DFW Lakes Executive Conference Center
Ranked #7 of 16 hotels in Grapevine
4.0 of 5 stars 112 Reviews
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112 reviews from our community

What travellers say about this hotel
  • Breakfast buffet(9)
  • Free shuttle(7)
  • Outdoor pool(7)
  • Very good(4)
  • Internet service(3)
  • Austin Ranch(3)
Traveller rating
    41
    44
    15
    8
    4
Only show reviews for Family (16) | Couples (15) | Business (56)
Date Rating
florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Our son had his wedding reception at this Hilton. There were 25 family members staying at the hotel for the weekend. Everyone remarked about the excellent service we received from the staff, waiters, front desk, etc. The hotel was exceptionally clean including the indoor pool and the public restrooms. Even though we were minutes from the airport, we did not hear any airplane noise in our rooms. The reception room, food, and the wedding coordinator services were outstanding.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lakes Grapevine Texas, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
14 February 2012
Dear FrequentTravelker:

Wish you could have seen our proud grins as we read your post about the hotel being “exceptionally clean.” Thank you for affirming how hard our housekeepers work to keep our entire facility clean and welcoming at every level. We truly appreciate the opportunity you gave us to host such a special event for your family. We can’t wait to share your comments with our whole staff! Hope to see you again soon.

Kind regards,
Steve Haley, CHA
General Manager
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CultureSleuth
Senior Contributor
34 reviews 34 reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
“You can't go wrong at this Hilton”
5 of 5 stars Reviewed 6 February 2012

First class business hotel in every respect! Rooms are very comfortable, nicely decorated and completely quiet. Heater worked well on a cold day. From front desk to doorman to AV set up person, everyone went out of their way. I was doing a major corporate presentation, and the AV people not only met with me the day prior, but allowed unlimited access to the room and troubleshooted all problems. Only had a single meal here, but it was quite good. They have a Starbucks and an airport shuttle that runs every 30 min. I wouldn't hesitate to stay here again.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hilton DFW Lakes Grapevine Texas, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
14 February 2012
Dear CultureSleuth:

We truly appreciate you sharing your first class experience here at our four diamond hotel. Whether you are returning to the Dallas-Fort Worth area for business or pleasure, we look forward to the opportunity of welcoming you once again!

Kind regards,
Steve Haley, CHA
General Manager
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Irving, Texas
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Awesome Hotel All Around!”
5 of 5 stars Reviewed 30 January 2012

From the doormen who all but tripped over themselves to help us, to the front desk staff, to the waiter at the breakfast buffet - everyone was so incredibly friendly! This is the way a hotel should be ran! The room was very clean, the halls and lobby were too. We didn't swim or order room service, but the food at breakfast was really good. The bed was very comfortable, but my only complaint was the pillows were smaller than most throw pillows. My husband and I both agreed that it was our own fault because we normally bring our pillows from home and failed to do so this time.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lakes Grapevine Texas, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
14 February 2012
Dear Smietge:

It’s great to hear that you found our Southern Hospitality shining through in every part of the hotel. We appreciate your feedback and hope that with just the right pillows, your next visit will be even more awesome. Our doormen will be ready and waiting to invite you in!!

Kind regards,
Steve Haley, CHA
General Manager
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Springdale, Utah
1 review
1 helpful vote 1 helpful vote
“Great alternative to the Gaylord”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I was attending a conference at the Gaylord. Due to issues with a previous stay did not want to stay there again. The Hilton was perfect in every way. The complimentary shuttle will take you over the the conference center and pick you up. They wiill also take you across the street to the mall. They have good, reasonably priced restaurants and an amazing fitness center. The wiresess was fast and reliable. It was quiet and clean and the staff were very personable.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SSusan about Hilton DFW Lakes Executive Conference Center
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Hilton DFW Lakes Grapevine Texas, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
14 February 2012
Dear SSusan:

Thank you for your kind words. We appreciate you taking the time to comment on your stay at the Hilton DFW Lakes. We are so pleased that you had an opportunity to enjoy so many of the great amenities that we offer. Please come see us again!

Kind regards,
Steve Haley, CHA
General Manager
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Sevierville, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“Wonderful Experience!”
5 of 5 stars Reviewed 19 January 2012

My husband and I stayed for business and found the hotel excellent. The beds were very comfortable with the room having a modern decor. The doormen were attentive and friendly every time we entered or left. Although we did not use the indoor pool and hot tub they looked very nice and were open until 12am. We stayed on the Executive Floor so my husband enjoyed the evening happy hour with the appetizers, there was also a breakfast but we did not take advantage of it. This hotel is within walking distance of many restaurants and a huge mall. Thank you for a great stay, we will recommend you and if we are in the area again we will stay too!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask purduevol about Hilton DFW Lakes Executive Conference Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton DFW Lakes Grapevine Texas, General Manager at Hilton DFW Lakes Executive Conference Center, responded to this review
25 January 2012
Dear purduevol:

Thank you for taking the time to share your thoughtful comments about our hotel. The efforts of our wonderful staff to welcome and assist our guests helped to rank us in the Top 25 for service in 2011 out of all Hiltons in the Americas. We are so proud of our staff and facilities, and we are happy to be serving D/FW visitors here at our terrific Grapevine location. I will be sharing your comments about your experience with our staff and certainly look forward to welcoming you back!

Kind regards,
Steve Haley, CHA
General Manager
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Additional Information about Hilton DFW Lakes Executive Conference Center

  • Hilton Hotel Grapevine
  • Hilton Grapevine
  • Grapevine Hilton
Address: 1800 Texas 26, Grapevine, TX 76051-9641
Price range (per night):* INR7,003 - 13,061

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