First let me start by saying that my stay at your hotel at 3891 South Great Southwest Parkway, Grand Prairie TX was a good one. I was there (10-15-09 thru 10-18-09) with two other couples. We had a very good visit to the Dallas metro area. BUT I will probably not be staying at THAT hotel or any other Quality Inn Suites ever again! Not because the stay was not good or not because there wasn't an elevator or not because the breakfast wasn't any good! The only reason is that the YOUR STAFF doesn't know and apparently doesn't care to tell me the truth about what happen to the items that I had left in my room(225) and that they SAID they were going to ship them to me. I had left a reading book and a notebook there that Sunday morning (10-18-09). When I called back on Monday(10-19-09) and ask about the items, they told me that house keeping had brought the items to the front desk and asked how I wanted to pick them up? I live in North LIttle Rock, AR and I needed them to shipped to me. I called FedX and they said that the hotel had to be the one to call and set up the pick-up. So called back and spoke with a nice young lady name Stephanie who took my credit card information, name and phone number. She assured me that I would probably get the package in about three days. I have called back several times inquiring about my stuff and no one knows anything and always says someone else will call me back but they never do. They always know the items by name, but don't know what happen to them. They don't know when they were shipped or if they were shipped. It's now Saturday (10-31-09) and I still DON'T have my things and no one has called and told me anything about them!!
Ralph L. Nelson [--] RNelson@littlerock.org