My family stayed one night and had a comfortable time. the man behind the desk was polite. Not many people were staying so it was quiet. the good things were that the beds were spotless and had no smell, the air conditioner was POWERFUL, and the pillows were really soft and deep, nicer than my own pillows at home. the bad things were that even though they served breakfast from six to ten or eleven, a huge group of people came right at six and ate EVERYTHING, so when we went out to have breakfast it was slim pickings. i thought the staff would replenish the food, and did, but slowly. the other bad thing, and this is the worst, is that the floors were filthy. the wole room was perfectly clean, even fridge and microwave and the floors had been vaccumed, but they had NEVER gone over them with a carpet cleaner, you know with detergent and hot water. my two children were crawl racing eachother and when the got up off the floor their hands, knees, and tops of their feet were black. not grey, black. i looked at my own feet because i had taken my shoes off too, and they were black as well. i did enjoy my stay and everything else was really nice. but becasue of the floors i probably would stay somewhere else.

Woke up to "BED BUGS" and upon turning the linen back on the bed, found a heavily "SOILED" mattress pad that we had slept on all night!!!!

First let me start by saying that my stay at your hotel at 3891 South Great Southwest Parkway, Grand Prairie TX was a good one. I was there (10-15-09 thru 10-18-09) with two other couples. We had a very good visit to the Dallas metro area. BUT I will probably not be staying at THAT hotel or any other Quality Inn Suites ever again! Not because the stay was not good or not because there wasn't an elevator or not because the breakfast wasn't any good! The only reason is that the YOUR STAFF doesn't know and apparently doesn't care to tell me the truth about what happen to the items that I had left in my room(225) and that they SAID they were going to ship them to me. I had left a reading book and a notebook there that Sunday morning (10-18-09). When I called back on Monday(10-19-09) and ask about the items, they told me that house keeping had brought the items to the front desk and asked how I wanted to pick them up? I live in North LIttle Rock, AR and I needed them to shipped to me. I called FedX and they said that the hotel had to be the one to call and set up the pick-up. So called back and spoke with a nice young lady name Stephanie who took my credit card information, name and phone number. She assured me that I would probably get the package in about three days. I have called back several times inquiring about my stuff and no one knows anything and always says someone else will call me back but they never do. They always know the items by name, but don't know what happen to them. They don't know when they were shipped or if they were shipped. It's now Saturday (10-31-09) and I still DON'T have my things and no one has called and told me anything about them!!
Ralph L. Nelson [--] RNelson@littlerock.org

In town for the weekend for a high school graduation. The hotel is close to many fast food restaurants, and right off the Interstate. Service was ok. We asked for an extra pillow and blanket and housekeeping gave us a bedspread not a blanket. Beds are incredibly firm!