Planned our first trip to Granbury for the 4th of July festival. Originally booked at Days Inn but a cottage became available. We cancelled our reservations - took two phone calls and due to previous postings on TripAdvisor, we specifically requested an email confirming our cancellation - which we received. Imagine our surprise to see that 2 nights had been billed to our credit card. I called the hotel directly and spoke to Anna - the manager - who refused to credit my account. She stated that we had booked a non refundable room - we travel enough to know that this is something that we would never do. Note that this also was never stated on the reservation or cancellation documenation. I have contacted their corporate office and am requesting they review this hotel, this doesn't sound legit. Please be warned about booking here.
We did have a wonderful weekend in Granbury and do plan on returning...the town, their events and the people were great!
- Comfort Inn Granbury
- Granbury Comfort Inn
