Outside is filthy. Room does not smell fresh. Stay someplace else.ll

Had a nice stay, the building has just been re painted and new hallway carpet fitted. Nice comfy beds and clean bathroom. Would stay again.

We stayed during the motorcycle rally last fall and it was very nice. The manager was in to making sure all the guest were happy as well as theywere having a good time. Internet was fine as well as the standard LQ breakfast. All the rooms have small patios that are at a 45 degree to the ocean so all get a little view.

This property on Galveston seaside is located just across the beach and is an excellent hotel except for some housekeeping and maintenance issues.

We checked-in well after four in the afternoon. When we arrived to our room, the door was open. We asked a Housekeeper in black uniform (not a La Quinta color) if we could come in and she agreed, mentioning only pillowcases were to be replaced.

After a 40-minute wait, Housekeeping Supervisor came into our room and asked about us being there, as the work was not finished. After a thorough quality check, Supervisor determined jobs to be done were more than just changing pillowcases. That said, a different Housekeeper, this time in La Quinta uniform, came in and changed all linens and cleaned and fully equipped the bathroom. Thanks to the Supervisor, the situation was resolved.

Once in the room, we realized we could not check our e-mail. Signal was quite good in the corridor but inexistent in the room. We were told signal was low in some parts of the building so we had to connect in the lobby or connect by wire, what we couldn't do due to our only-wifi computers.

At 2:30 in the morning, the air conditioning started making a high noise that woke us up. After turning it off and on, the noise disappeared... only to come back at 3:30! Off, on, off, on, it stayed making noise so the only solution was to turn cool off and keeping the fan on, what was not good due to outdoor temperature and humidity. Next day at 11:30 we were moved to a different room, with a working A/C and reasonable Internet signal.

Anyway, carpet in the rooms was quite stained, furniture and mirrors were pretty much worn out, damaged walls were unevenly plastered and painted, rust is invading vents, door handles and other metal parts, gift shop and excursion desks looked like vandalized and condemned, etc. And all of it doesn't match with the presence and appearance of this construction (not to mention age, since it's a quite new property,). Regarding breakfast, refilling was not as expected (nobody was around looking after it) so empty trays and containers were common.

Is it because it's on the beach? Is it a let-it-decay on a purpose? Is it because someone is trying to save money in housekeeping and maintenance? If so, this measures will kick back after a time, affecting quality, customer satisfaction, business and La Quinta's brand.