bath room floor black w/mold. corners and behind furniture filthey. 4 ref. and stil did not work right. carpets discusting. room service every other day, maybe... nothing good to say. and guess what? bed bugs!!! that was my last night. I'd rather stay in my car.

Wish I had read these other reviews before booking this place.

I sent my grand-daughter and son to Galveston for only 1 night (all they had) for a quick summer outing on 8/13. My son came by early just to check on possible early check in and was asked to come back after 11am. When he did... the nightmare at this establishment began. My son was lectured about trying to check-in early. When he asked to confirm his room he was instructed to "BE QUIET" so the employee could work on his terminal. When my son returned after 3pm to checkin he found the POOL not operational, microwave in the room not functioning. When he asked for a replacement or service, no one ever came after they said they would. The place was dirty and the service RUDE and UNCARING. For $200 for one night.... this is almost CRIMINAL and was like being in a third world country. Service can make up for alot of other issues. Apparently this company is not aware of that. A VERY UNHAPPY CUSTOMER.

It could have been worse, but it was late and I was desperate. The room felt humid. I realize it is near the ocean but the room had air conditioning, not a swamp cooler. The bathroom floor was grimy along the sides, making it obvious that if the floor is every actually mopped, it is just a quick once-over and there was enough grime on the floor behind the door to make it clear that no one mops back there.

There was partially-dried urine on the toilet seat and lid. It did not come from us.

The floor in the bathroom was just gross. You could tell it hadn't been cleaned after the last people were there. Straightened, yes. Mopped? No.

There was mildew along the bottom of the shower curtain.

The entire room - especially the bathroom - grossed me out enough that I made my kids wear their flip flops, even in the shower. My littlest didn't wear her shoes the next morning and her feet were filthy afterward! It looked like she had been walking barefoot on the sidewalk rather than in a motel room. I snapped a photo just as we stepped out of the door. In the photo we're on the walkway out front but the filth on her feet came from the room, not the walkway.

Pillows on the beds were a joke. They were flat as pancakes - almost literally. Even stacking two wasn't enough, and I am not one that likes very fluffy pillows.

The sign in the lobby says that the lobby hours are from 6am-8pm (I think it's 8pm..I KNOW it says 6 a.m.). When I tried to come turn in our room key card at 7:45, the doors were locked and there was no one in sight at the counter. Even knocking didn't bring anyone to the door. We wound up coming back two hours later to check out. Good thing we didn't have to leave Galveston that day or we would have had issues.

We will NEVER stay in this place again, unless it falls under new ownership.

The location of the hotel is great, just a block or two from West Beach. Next to a grocery store (Randell's), a block or so from Walgreen's and CVS.

Upon entering our room, the carpet felt damp and the room was fairly musty. When I sat on the bed it smelled like dirty butt - no other way to describe it. It was better once the comforter was off the bed, but the bedding was still not fresh smelling.

The toilet paper was damp to the touch. The toilet seat was stained (so much so that I thought it was filthy). The toilet itself was dirty. The towels were as rough as sandpaper and smelled musty.