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Candlewood Suites Galveston – reviews, photos

2.0 of 5
808 61st Street, Galveston, Galveston Island, TX 77551
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Candlewood Suites Galveston
Candlewood Suites Galveston
Candlewood Suites Galveston
Candlewood Suites Galveston
Candlewood Suites Galveston
Candlewood Suites Galveston
Ranked #27 of 45 hotels in Galveston
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    7
    6
    5
    1
    7
Date Rating
Amarillo, Texas
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
“OMG what a dump!”
1 of 5 stars Reviewed 5 October 2011
15
people found this review helpful

I've never smelled anything this gross. There was garbage stacked in the halls all day. Insects crawling all over everything. The staff was mean, rude, and used vulgar language. I don't speak spanish but from the body language of the staff, they were lucky my dad wasn't there or they would have wished they treated a lady with more respect. Even if you paid me to, I'd never stay at this hotel again. In a very poor location also.

Room Tip: Not pet friendly at all.
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  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grandview, Texas
1 review
19 helpful votes 19 helpful votes
“I wish I had stayed home.”
1 of 5 stars Reviewed 1 September 2011
19
people found this review helpful

Worst vacation of my life. Hotel was very dirty and there was trash sitting in the halls all day. Smelled awful! Worst location on the island, nowhere near the seawall or anything. Pool is tiny and the employees and their friends stayed in it all the time. Loud, rude, and drunk. Parking lot lights were burned out or the hotel just never turned them on. Room had trails of fire ants all over. The staff screwed up my reservations, and were agitated that I booked a room there. They advertised having outdoor picnic and cooking amenities, but all they have is one dirty grill and a couple chairs right next to a major road. Overall a nasty and dangerous place to stay.

Room Tip: Don't expect to use the
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  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask B C about Candlewood Suites Galveston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Galveston, responded to this review
6 September 2011
B C,

First of all, thank you very much for your recent stay at the Galveston Candlewood Suites. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Galveston.

Sincerely,

Ben J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Won't be back, EVER!”
1 of 5 stars Reviewed 26 August 2011
14
people found this review helpful

The staff was rude and lazy. The outside doors didn't lock. Trash was pilled in the hallways all day. The whole place was dirty and smelled very bad. Insects have over run the entire hotel. Kitchen wasn't stocked and staff wouldn't respond to any of my concerns. I'll never stay at another Candlewood Suites.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Vance D about Candlewood Suites Galveston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, ihgcare at Candlewood Suites Galveston, responded to this review
8 September 2011
Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.

Thank you,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great to have a kitchen! Great room! Loved the pool!!!”
4 of 5 stars Reviewed 20 August 2011
1
person found this review helpful

My wife, son, & I recently visited Galveston & stayed at the Candlewood Suites & we loved it!
It was great to have a kitchen, (saved on breakfast & lunch expenses), & the pool was great!
The location is perfect to shoot down to Stewart Beach or up 61st street to the Seawall for shops & eating, (Gotta go to Miller's).
Front desk personel we're nice & helpful, which is not a standard in hotel/motels in this day & age!
We will be back!

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“We loved it, we will be back!”
5 of 5 stars Reviewed 15 August 2011
1
person found this review helpful

This hotel was the best! Clean spacious and very nice. This room had a full kitchen and the beds were comfortable. Bathroom was nice with plenty of room. Enjoyed the very clean pool. Not only was the hotel great, the hotel attendant at the front desk, Ms.Melanie was the greatest. She helped us in many ways. I can't remember when we received such good customer service. It really is so important. She was so kind when we needed a room and very helpful ! ( owners,manager of this hotel, I hope you realize you have a jewel, please recognize her and give her a raise!) The only negative about this hotel, was the side door leading to the pool, it was never locked and stayed opened.
Thanks again, Melanie and thank you Candlewood Suites!

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Candlewood Suites Galveston

808 61st Street, Galveston, Galveston Island, TX 77551
Price range (per night):* INR5,780 - 11,338

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