I was scheduled to stay here for 3 nights in October 2011 and ended up only staying for 2 and begged to change hotels (beware of the $75 early departure fee!). I am a business traveler and a Starwood Gold guest, and booked using my company's rate that included "club access". What a sham..the club on the 4th floor advertises that is serves breakfast in the morning and "wind and dine" in the evening. Neither was true. Day 2 I went there at 6:30am to find no breakfast, and upon calling the desk was told they no longer have an attendant and therefore cannot serve in the club lounge. She offered me a restaurant voucher instead which I declined as I didn't have time to wait for a waiter to serve me. I asked them why they don't remove the two signs advertising club breakfast on the 4th floor, and got no answer. When I returned that evening...same deal on the "wine and dine'. No wine & dine, instead some sodas and granola bars and signs still up. Again told no attendant available. Again asked why they still hadn't removed the sign...again no answer. At this point I asked to check out early and they finally obliged.
Also - business travelers beware. Even though this is a newer property - the rooms do NOT have safes in them. You are welcome to take your chances leaving your laptop at the front desk...but that's not something my company permits me doing. So I got to carry my laptop with me to dinner every night.
Overall extremely disappointed with the games they play with advertising a club lounge that clearly is not offering the services they advertise it does. There is enough competition in this area that I need not stay in a dishonest hotel like this. Shame on you Sheraton Stonebriar! I will not return and will recommend others steer clear. So many other options where you won't feel taken advantage of.
- Frisco Sheraton
