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Homewood Suites by Hilton, Dallas-Frisco – reviews, photos

3.0 of 5
3240 Parkwood Boulevard, Frisco, TX 75034
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Homewood Suites by Hilton, Dallas-Frisco
Homewood Suites by Hilton, Dallas-Frisco
Homewood Suites by Hilton, Dallas-Frisco
Homewood Suites by Hilton, Dallas-Frisco
Homewood Suites by Hilton, Dallas-Frisco
Homewood Suites by Hilton, Dallas-Frisco
Ranked #2 of 11 hotels in Frisco
4.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    33
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Date Rating
Cicero, NY
1 review
“I have stayed here for about 3 months!”
5 of 5 stars Reviewed 19 January 2012

I spend over 300 nights a year, at hotels in the US. I have been at this hotel for about 3 months. I can honestly say this has been one of the BEST! My room was excellent, the meals in the morning and evening were way above what was expected for free meals.
I would recommend this hotel to everyone! I never had any problems!!!

Room Tip: I was very pleased with my room on first floor near exit, across from laundry. I could close living...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask colleenflowers about Homewood Suites by Hilton, Dallas-Frisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia Lodging, General Manager at Homewood Suites by Hilton, Dallas-Frisco, responded to this review
25 January 2012
It was an absolute pleasure having you stay with us! I know it can be very difficult to stay in a hotel for an extended period of time and I'm very happy to hear that our accommodations and our employees helped make it a little easier for you. We all appreciated the opportunity to serve you and we all really enjoyed getting know you during your time here. We can't thank you enough for the gifts you left us during your stay. We will all miss you and we hope if you are ever back in this area, we will have the opportunity to serve you again.

Thank you so much for taking the time to review us on tripadvisor and for giving us your valuable feedback. I have shared your kind words with the entire team. If we can ever be of any assistance, please don't hesitate to let us know. Thanks again!

Sincerely,
Joel Welborn
General Manager
Homewood Suites by Hilton Dallas-Frisco
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Plano TX
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“next best thing to home”
5 of 5 stars Reviewed 16 January 2012

I stayed here for ~5 weeks while my house was being repaired after major water damage. Under very stressful circumstances and really bad timing (right before Thanksgiving), I could not have asked for better service or accommodations. Services, staff and room are all excellent. The buffet breakfast (hot food and well balanced) spoiled me! (as well as being very close to my work... closer than my home) They have an evening meal Mon-Thurs as well as in-suite kitchen.

Facilities are clean and comfortable. I used the fitness room but it was too cold for the pool (although it looked really nice). They have a laundry room as well, which was handy since I was there for a long time.

Location is great. It is next to a major mall/ shopping area. That made my holiday shopping so much easier. As a long term resident, I watched business travelers come and go (the meals are a great way to see people). That wasn't too bad. The hockey tournament was a bit more challenging and I was glad to be moving out that week. Way too many teenage boys running up and down the halls and eating the entire pan of eggs in the morning! The fun options of earlier weeks were replaced by very basic food and plastic utensils.

Overall though, I will definitely consider Homewood Suites properties again.

Room Tip: upper floors are quieter.
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nitenurse412 about Homewood Suites by Hilton, Dallas-Frisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia Lodging, General Manager at Homewood Suites by Hilton, Dallas-Frisco, responded to this review
18 January 2012
Thanks very much for the review, my team and I are so glad you chose to call our hotel home during your home renovations. Major water damage paired with the busy holiday season certainly sounds like a stressful situation, and I’m glad we were able to make your stay with us a comfortable one.

I am sorry to hear you experienced some inconsistencies during the breakfast service while the hockey team was in-house. While we make every effort to provide a convenient and enjoyable experience for a wide variety of guests, occasionally, there are oversights which result in discrepancies like plastic utensils and “less fun” breakfast fare. Every guest should enjoy the best we have to offer – always – and I sincerely apologize that we missed the mark in this instance. I have reviewed this situation with my team to look for ways to ensure we are always putting our best foot forward.

Thank you again for reviewing your stay on TripAdvisor, and should you need Frisco lodging in the future, we look forward to welcoming you back.

Happy New Year,
Joel Welborn
General Manager, Homewood Suites Dallas/Frisco
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Temple, Texas
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“wish I could have stayed longer!”
4 of 5 stars Reviewed 6 January 2012

We checked in at 4:00 a.m. after our daughter had just given birth at a hospital just up the road. All we needed was a bed and a shower the next morning. The room was so nice, I would have liked to have had a full evening there. The bed was great. We slept in, so we missed breakfast, but everything looked very nice and clean in the lobby. I gave it a 4 because we were only there for about 5 - 6 hours. The motel was nice, but getting a beautiful new grand-daughter was even nicer.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TXFlowerLady about Homewood Suites by Hilton, Dallas-Frisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia Lodging, General Manager at Homewood Suites by Hilton, Dallas-Frisco, responded to this review
10 January 2012
First and foremost, my team and I wish you congratulations on the birth of your granddaughter! What a blessed event, and I’m glad that we were able to provide you with a few hours’ rest during such an exciting time. We’re fortunate to be located in an area that is convenient to nearby shopping, dining, business and medical centers, and find that often makes for an easier, more enjoyable stay for our guests.

Should your travels bring you back to the Frisco area, we hope we can welcome you back to the Homewood Suites for a full night’s stay, or longer. Again, congratulations and Happy New Year!

Sincerely,
Joel Welborn
General Manager, Homewood Suites Dallas/Frisco
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Texas
Contributor
19 reviews 19 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Excellent stay! My wife had no complaints...that says everything!”
5 of 5 stars Reviewed 2 January 2012

I travel all the time and don't stay much at Homewood Suites however with this stay I had the whole family and my wife is usually very picky and had no issues with our entire stay. That is remarkable and certainly worthy of 5 stars. It didn't hurt that I was upgraded to the two bedroom suite. The room was very clean and well appointed. The evening meal and breakfast were quite good, certainly considering the buffet nature of it. The staff was very helpful and courteous, they met all our needs. Parking was a non-issue as well.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask vossler about Homewood Suites by Hilton, Dallas-Frisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia Lodging, General Manager at Homewood Suites by Hilton, Dallas-Frisco, responded to this review
4 January 2012
Thanks very much for the great review, and on behalf of my staff, I am so glad you and your family enjoyed your stay with us, especially the “very picky” members of your group!

I’ve forwarded your comments to my staff, including the housekeeping and food and beverage teams, as great reviews are always appreciated. I’m glad to hear that the front desk was able to upgrade you to a two-bedroom suite, as I know extra space is always appreciated when traveling with the whole family.

Thank you again for the review, and we look forward to welcoming you and your family back to the Homewood Suites Dallas/Frisco.

Happy New Year,
Joel Welborn
General Manager, Homewood Suites Dallas/Frisco
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Katy, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice property but rowdy quests”
4 of 5 stars Reviewed 13 December 2011

This Homewood suites is very clean and centrally located within the Frisco, TX area. The proximity to sporting venues is great. Minor league ballpark and home for the NHL Dallas Stars are within walking distance. There is also great shopping and restaurants within walking distance.
The only problem with our stay was that there were uncontrollable guests that took over the hotel during our stay. There was a gymnastics team from out of town staying at the hotel. The parents took over the lobby area. They brought in liquor/beer and food and spread out all over the lobby. While partying, they allowed their young children to run the halls and knock on guest doors while they continued to party. When I complained to the front desk, they told me that they asked the parents to stop their children and there was nothing more they could do. So much for sitting by the fire reading a book like the pictures on the website. Definitely not a peaceful situation. The employees shrugged their shoulders and said there was nothing more they could do. I realize that it is the responsibility of the irresponsible parents and not the hotels staff to control their children. It was a good thing I was staying on rewards points because I would have had a very hard time paying full price to stay in that environement.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Trevor E about Homewood Suites by Hilton, Dallas-Frisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magnolia Lodging, General Manager at Homewood Suites by Hilton, Dallas-Frisco, responded to this review
16 December 2011
Thank you very much for posting your review on TripAdvisor, and on behalf of my staff, I apologize that you did not thoroughly enjoy your stay with us. The situation you described sounded very frustrating and disruptive, and I am very sorry it was not sufficiently resolved. We frequently have sports teams and their coaches/families stay with us due to the hotel’s proximity to local sports venues. While we do our best to accommodate large groups, it is never at the expense of our other guests, and it sounds like we could have gone to greater lengths to ensure you enjoyed your stay.

Guest satisfaction is our top priority, and we work very hard to ensure every guest leaves our hotel with the intent to return. I invite you to contact me to discuss this matter further, and welcome your feedback.

Should you return to the Frisco area in the future, I sincerely hope you will give the Homewood Suites Dallas/Frisco another try. My staff and I would like nothing more than to prove we are dedicated to providing an outstanding guest experience.

Thank you and happy holidays,
Joel Welborn
General Manager, Homewood Suites by Hilton Dallas/Frisco
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Additional Information about Homewood Suites by Hilton, Dallas-Frisco

  • Homewood Suites Frisco
  • Homewood Frisco
  • Hilton Frisco
  • Frisco Homewood Suites
  • Frisco Hilton
  • Frisco Homewood
Address: 3240 Parkwood Boulevard, Frisco, TX 75034
Price range (per night):* INR5,614 - 10,949

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