This is probably one of the nicest Holiday Inn's I've stayed at. Rooms were large, clean, modern. People were nice and it was convenient!

This is my second stay at this Holiday Inn. It is in good condition and relatively new. I think it has been open about 2 years. The room was clean with no smells and the HVAC was of average noise and not overly loud. Check in was quick and there was an open house with drinks in the lobby the evening I checked in.

But I had issues:
My first stay the elevator kept breaking and the service in the hotel restaurant was very slow. On this trip the elevator worked great. Kudos to management to fix this. But other issues were not fixed.

1. Internet was not working when I arrived so I couldn't catch up on work email. I got a call from the front desk that it was up later that night but it wasn't. I was finally able to log on the following day. Internet only works via the Ethernet cable and when it is up it is very fast. Wireless did not work anywhere on the 5th floor. They only place I could get wireless Internet is in the lobby area. Go to the left of the check in desk and stand in front of the Texas ballroom and connect to "HI-Meeting". That is the best place I found.

2. I gave up trying to use the restaurant. There was no host and no waiter that I could see. Since I had a bad experience with slow service the last time I stayed here I didn't risk it and went to the Subway for breakfast on Warren Parkway. From the hotel turn right on Warren and the Subway is on the left. Or, turn left on Warren and there is a Dunkin Donuts on the right before in the shopping center area before you get to Preston.

3. I had to leave early for the airport and when I stopped by the front desk to get my receipt there was no one there. I waited for 15 minutes standing in my special spot for wireless waiting for someone to show up and no one did. I don't think it is unusual for someone to leave for DFW at 5 AM so for the front desk to be un-manned for this long is unacceptable. I am still waiting for my receipt to complete my expense report.

This hotel is located right next to the biggest shopping mall in the area - Stonebriar and also very conviniently located next to various shopping and eating places. It is reachable on SH 121N from the DFW airport in about 30 mins.

One of the better Holiday Inns it has a bar and a lounge that is open till late hours in the night and a restuarant that also serves Indian food in addition to the regular American food. The rooms are quite decent with LCD TVs and free wireless Internet in all the rooms. The hotel offers free parking and shuttle for close by drops and picks.

Overall a comfortable option for short trips with average to decent level of service and a good location.

After booking breakfast and a room for two nights, we ate the "breakfast buffet." Are you kidding? Pancakes stuck to the pan, no bacon, waiting 20 minutes for a server to bring a check. The food didn't taste good at all. After meeting with the manager about a refund for the breakfast for the 2nd day, she said there was nothing she could do. Manager was rude, unaccomodating and disinterested in whether we came back or not. We won't be back.