Do not stay here if you want hot water!! We checked in on a Saturday for only one nite, thought we were splurging on a hotel room, the next morning we discovered the hotel did not have any hot water!! I was told over the phone, by the manager on duty, that we would receive a 1 day credit for the problem, she even told me if I knew anyone on floors 2-5, I can use their shower, cause they have hot water! When we checked out, there was a different manager who said "Oh no, we wouldn't credit a one nite stay, the going rate is $20". In speaking with other guests this was the second day without hot water!! They let us check in with a baby, knowing they did not have hot water. The manager said "we have hot water now", and he lauged. It was noon, and check out time is noon. Other staff was friendly, location is nice. Our room was not clean to my standards. $200 room, dissapointed, not worth it. :(
- Hilton Hotel Fort Worth
- Fort Worth Hilton
