The wife and I recently spent 2 weekend nights here. We normally would have stayed in downtown FW or Arlington but the Cotton Bowel had driven up the prices considerably. The day of our arrival I received an email from the manager welcoming us to their property. I told told him that we would be there to celebrate our anniversary. Upon arrival the desk clerk Laurie greeted us and immediately wished us a happy anniversary. She then gave us a printed list of things to do in the area and made recommendations as to restaurants, etc. She then handed us a goodie bag with bottled water and cookies and advised us they had upgraded our room to a 1 bed-room suite free of charge. Upon entry to the room I discovered that they had left a small flower arrangement with a card wishing us a happy anniversary. Nice touch.
The room was very nice and large, I have friends who live in apartments smaller that that. I was concerned about it being right next to the elevator but the soundproofing was excellent, never heard it. Though it did not have the granite counter tops and stainless steel appliances you would see in a Residence Inn everything was well cared for and clean. My only complaint the whole weekend was the housekeeping passing over our room with the "Not Now" sign put on it at 10am and never coming back the whole day to refresh our room. The location of the hotel can be a bit tricky, especially getting back to I-20.
Upon checkout Laurie was there again ensuring that we had a good stay. Friendliness and service were above and beyond what I expected and exceeded any hotel I've stayed in this year by far.
Definitely put this place on your list.
- Towneplace Suites Fort Worth
