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Residence Inn Fort Worth Fossil Creek – reviews, photos

3.0 of 5
5801 Sandshell Dr, Fort Worth, TX 76137
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Residence Inn Fort Worth Fossil Creek
Residence Inn Fort Worth Fossil Creek
Residence Inn Fort Worth Fossil Creek
Residence Inn Fort Worth Fossil Creek
Residence Inn Fort Worth Fossil Creek
Residence Inn Fort Worth Fossil Creek
Ranked #44 of 98 hotels in Fort Worth
4.0 of 5 stars 17 Reviews
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17 reviews from our community

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Date Rating
Pennsylvania, USA
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Ditto to previous reviewer - not a 3 star hotel”
2 of 5 stars Reviewed 30 December 2007
1
person found this review helpful

My wife and I stayed at this hotel over Christmas, 2007 (1 year after the previous reviewer). Same experience/problems as her. Our toilet got stopped up the first day. The staff did clear it up the same day, but we were obviously hesitant to use it again. The second night we were awakened by a mechanical sounding rat-a-tat-a-tat in the middle of the night. It only lasted for 6 minutes, but of course I had no idea how long it would last while it was going on. I reported it to the desk the next morning, but got no answer as to what caused it. Then that evening when we got back to our room we heard the noise again (around 10:00 pm). I snooped around and found that there was an air compressor machine in a closet that was RIGHT NEXT TO the wall where our bed was located (room 110 - avoid this room if you don't want to be awakened in the middle of the night). I immediately went to the front desk and complained. The clerk was very accommodating and offered to move us, which I accepted. The third thing I noticed was similar to what the previous reviewer reported. At breakfast one morning two of the housekeeping staff had a lengthly and loud personal conversation in the breakfast room that lasted at least 15 minutes. I was he only guest there at that time, but I thought it was very unprofessional for them to be so engaged in front of a guest. I will never stay at that hotel again, needless to say.

  • Liked — location
  • Disliked — problems with infrastructure and some staff unprofessional behavior
  • Stayed December 2007, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trob087, Manager at Residence Inn Fort Worth Fossil Creek, responded to this review
26 April 2012
I know your stay in 2007 was not a pleasent stay. I hope you will try us out now or in the future to see our new look. we have new a/c units also. We have taken your comments even though it was in 2007 and made changes today as I have seen an issue that has continued but I can assure you has been corrected. So please try us out the next time you are in Fort Worth and provide me with your feedback. Thank you again!
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Nevada, IA
Senior Reviewer
9 reviews 9 reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
“NOT A 3 STAR”
2 of 5 stars Reviewed 16 January 2006
3
people found this review helpful

My husband and I have stayed at the Residence Inn before, several years ago and we couldn't have been more satisfied. This past Christmas we spent a week there and was very disappointed. We were there three days and on Sat.(Christmas Eve day) the plumbing in
the bathroom was completely plugged. I went to the frontdesk and was told that it would be two hours beforeanyone could check it. They offered another room across the hall or in another building. At 6:30AM we were moving our things to another building. A staff
member told us that it wasn't the first time they have had problems. Also on Christmas Day we were given a sack on the door with extra coffee, a set of towels and soap since the manager give the staff the day off. We missed the notice due to the move. I also
noticed a desk clerk sleeping at 7AM and a staff member was feeding his family at the evening reception. I notified Marriott and the hotel manager e-mailed to say she was sorry for our displeasure in our stay. I told her we would not be staying there again. The place needs to definately improve in upkeep and maintenance.

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trob087, General Manager at Residence Inn Fort Worth Fossil Creek, responded to this review
26 April 2012
I know you and I had talked back in 2006 regarding your stay. I hope you will try us out again if you are in the area. it has been 6 years and I am confident you will have an enjoyable stay with us.
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Additional Information about Residence Inn Fort Worth Fossil Creek

  • Residence Inn Fort Worth
  • Fort Worth Residence Inn
Address: 5801 Sandshell Dr, Fort Worth, TX 76137
Price range (per night):* INR6,375 - 11,184

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