This was probably the worst stay ever...the cleaning staff was pitiful. The first week, my room was only cleaned twice. And when it was cleaned, it was after 5:00 pm. The front desk staff lady would only comment that they were understaffed (they didn't refund me partially due to lack of service). The carpet looked as if it had never been vacuumed. I had to request it. Ants were everywhere. The cleanup staff hangs out in the front office, when they should be cleaning rooms. The outside trashcans are never emptied and the stench carries on into the building. The barbecue pits need a good cleaning. I was very, very disapppointed. Please stay somewhere else.

I must admit that I was not impressed with this Residence Inn. While the room was clean the furniture was both worn and dated. Overall it was just not a very welcoming space to stay in. It is, however, in a good location for many restaurants and there is also a movie theater nearby.

For a 2 night stay I found this hotel sufficient but do not plan to return the next time I am in town. There are many other hotels in this same location to choose from.

Was a bit concerned after reading reviews of this property, but I found it to be a wonderful place to stay, very convenient to multiple restaurants and to my business trip which was at Meacham Field. When I checked in to the property they had be draw a fortune cookie from a jar. My " fortune was a gift certificate for $10 off dinner at TGIFridays and 200 bonus Marriott reward points. Front Desk staff was helpful and breakfast was complete and delicious. Even though this was a cool November evening, the Hot Tub and Outdoor Pool were open and the Hot Tub was great. Had to move pretty quickly to get back to my room before the ice formed though.....

We needed to find a local place to stay for a few days after an accidental flooding in our house. With little time to book, I chose the Residence Inn. There was non-stop barking by multiple dogs in the room across the hall. (I have dogs- I either would not leave them unattended or I would hush their barking). The front desk told me that they couldn't do anything about the dogs because the owner paid the $100 fee - she did eventually try to contact the owners after she heard the barking as well. At first, our phone wasn't working for outgoing calls (fixed by front desk within 30 minutes). Then my son encountered a 2" roach roaming around the kitchen trash can. I called the front desk and they offered to move us. After moving all our belongings down the hall, and setting up the sleeper sofa for my son, I picked up pillows off the bedroom bed to place them in the nooks and crannies in the sleeper sofa to prevent injury from the metal on the bed and discovered small spiders on the pillows. I inspected the covers, sheets, under the sheets, and didn't find any more spiders. I was exhausted (i.e. not really in a position to seek and move to another hotel) so I put the pillows on the floor and proceeded to try to get some sleep shortly thereafter. I woke up around 3:00 a.m. and the room temp was between 85 and 90 probably from ambient heat from neighboring rooms and discovered that the a/c wasn't working - only blowing relatively warm air. Again, I was too tired and tried to sleep through it. I reported the spiders and the a/c in the morning (I had already been told the night before that maintenance was not on-site overnight). Maintenance charged the a/c and sprayed (with a little spray can) for spiders. We encountered a very large roach on the hall ceiling as well (I reported it to the front desk and they said they would write up a workorder - I know that roaches tend to live in colonies so where there's one (or two) there are many more. I know that management is probably well aware of the infestation as well as housekeeping and maintenance probably encounter them regularly. The front desk clerk offered a free movie to offset our issues which I ended up accepting on the 2nd night. Honestly, I normally would have moved after the 1st but I was dealing with the house stuff and just not into the spirit of making the move (and I wanted a place with a bedroom). When I checked out, I discovered the phone calls I'd made were 50 cents per call. It wasn't noted on the phone or any of the papers I'd seen around the hotel (and I therefore thought local calls were free). The front desk told me it was posted in the hotel info book (which I later found in the TV stand - not out on the desk or coffee table where you'd expect to find it). They agreed to reverse the charges (I would have used my cellphone for the local calls if I'd known they weren't free - although reception was bad). The internet connection in the room was also awful - seemed like dial-up - I couldn't get anything done. There was no management staff on-site for the weekend (after Christmas) and in the hotel's defense, I could have gone elsewhere. They did try to resolve the issues but I shouldn't have to deal with insects, poorly operating a/c equipment, etc. I definitely overpaid for the hotel. I would not recommend this hotel to anyone. It is older, run down, and has some disgusting issues.