I'm a travel professional, made reservations at this location for myself for June 24. I have a brother in the military moving to Guam and was having a huge party at my houseso the reservation was for myself and Aunt.Called prior to check in time and the Holiday Inn agent advised me they were sold out, what was my conf number...read it back to her and after 15 minutes she adv she had a room for me. Arrived at hotel with my Aunt handed the employee my Trave Agent creditials and my last name. She advised me they were sold out because of the Rodeo in town and had no rooms. I was in tears and asked for the manager(who I spoke to ealier in the day). The employee told me there was nothiing she could do. I asked her to call the manager at home to verifiy I had spoken to her earlier in the day! She refused. I told her I needed the owner! She phones him and says "can you come down stairs I have a problem".Needless to say he didn't come down. A sweet little older gentleman walked by me and held up his hand to his mouth and told me "they've already turned 15 people away today". The employee tried a few more things and couldn't figure out what to do so she calls the owner back again and at the same time the little man walked outside and back to the lobby and was listening to what was going on. She handed me the phone to talk to him and said .."he is on his cell phone" he started saying my room was cancelled because I want there in time etc....I advised him I was and the manager evern confirmed my res! He had me hand the phone back to the employee and after another 15 min. the little man said to the employee'who is that person out there sitting in that BMW?(the owner had slipped out and was hiding in his car).She adv me she got me a room.After ALL of that she prints out the info and asks me to sine. I looked at the paper and adv her the rate was DOUBLE what I had confirmed! She said point blank-The owner says YOU CAN TAKE IT OR LEAVE IT! This hotel never apologized and after I called and filed a complaint with the corp offices they offered me some vouchers I can apply next time I stay at a Holiday Inn or Intercontinental Hotel.I ended up sleeping outside of my house in a tent in the middle of a Texas heat wave!