I stayed here during Mexico's labor day long weekend and it seemed that all McAllen hotels were occupied... until finally we asked at another Comfort Inn and they kindly take us here. I am used to the Holiday Inn because they gave a nice discount so honestly I was a little disappointed at first because of the rates and because the hotel is not located on the highway or on the stores area, but the moment I entered the facilities, my perception changed. The Hotel is very cozy and comfortable, staff was attentive to all our needs, although there was only one person in charge of the front desk, so check in/out were a bit long. What I liked the most was the suites, they are big, clean, with a couple of sofas... the bed is awesome!,,, soft but firm, great pillows, very comfortable for a great rest after walking all day, maybe the room is a little dark because of the huge size.They offer a good complimentary small breakfast. Free parking. The Hotel is very close to the road to the Mercedes outlet and to south Isla del Padre. Great Hotel! Good value! I just wish it were closer to the 83.

We had a terrible experience in this hotel.
rates are high compare to the service.
Bathroom was nasty. Very poor management. Manager were not friendly,

The worst check-in experience & largely due to a manager who wasn't even on the premises, & failed to exercise any professionalism, respect, or any customer service skills. He left the hotel to 1 employee to handle the check-in, take care of problems, answer calls, etc. - and she was not able to think on her feet, which can be attributed to either lack of training, lack of authority, or lack of common sense....Since she was unable to help us with our reservation, we asked to speak to Kamaldeep Gil, the "supposed" mgr. who proclaimed on the phone that he has several others properties he manages. Instead of apologizing for the inconvenience, & to come up with a solution to the very minor problem in the room reservations, this mgr. was arrogant, & says that if we weren't happy, to go to another hotel !....We were dumbfounded at his unprofessional response. He continued on with his explanation as to why our reserved room was not available, but all we really wanted to know was how he was going to rectify the situation - SINCE THE HOTEL HAD PLENTY OF VACANT ROOMS ! We left, & then they tried to blame the problem on choicehotels !
Unless this mgr shows more empathy to the customers' needs, and undergoes proper management training, stay away from this hotel, & go to the Best Western down the road, or even the Super 8. Kamaldeep Gil was arrogant, unsympathetic, rude & extremely unprofessional. He also needs to learn to listen FIRST.

(Note: we did have a friend stay at this hotel for 1 night, & they said that their hotel room, while large, was stuffy & had a stale smell. They had to get their own sheets because there was only 1 employee at the desk; the exercise room equipment was all in disrepair, and the bath tub plug was not working - unusual, as this was only suppose to be a few years old.)

I have now stayed at this hotel twice. I forgot just how big the bathtub is! It is large enough to bath a horse! (Well, not quite that big, but you get the idea) I stayed in room 219, a suite, and the size of the room is enormous! Almost unnecessarily big. The hotel breakfast is nice, not too fancy, but just right. I enjoyed hard boiled eggs, a wonderful fruit salad and they even had waffles!

The one thing that I will say about the hotel is the pillows - they are terrible! The are tiny and do not provide enough support for your neck. I had to use 2 pillows just to be comfortable.

Aside from the pillows, everything else was great! I also loved the fact that I could get a drink in the vending machine for only $1.00 rather than having to scrounge around for $1.25 or $1.50. Just using a $1.00 bill is wonderful!