Because of my job, I stay in this hotel every week. The people here are the nicest you could ever ask for! They go out of their way to accomodate me and the odd schedule I have to keep due to my job. My family and I enjoy traveling so stay in a lot of different hotels. I can honestly say the people here are the nicest and the customer service is the BEST than in any hotel I have stayed in, in any country I have traveled to. From the check in counter to the sweet little lady that prepares the free breakfast every morning. The hotel is immaculate/clean, the beds very comfortable, a microwave and fridge in every room, free internet and a nice large desk to work at. There is also a table (not rack) to sit your luggage on while you unpack. The linens and pillows are upgraded and I don't sleep at home as well as I do here! I would recommend this hotel to anyone!

Several members of our family stayed here while we attended a family wedding. The hotel was very nice and a wonderful value. The rooms were very clean, nicely decorated and roomy. The staff was helpful and we had no surprises in securing the rooms we had reserved. After a hot Texas afternoon it was so pleasant to be in a comfortable, cool hotel with a spacious lobby to visit. We would most certainly stay here again. We had never stayed in a Holiday Inn Express but look forward to trying them again on our next trip.

a couple of years back i had no problems with this hotel because the staff was friendly, the rooms were clean, and besides the hiltons, it was my second best. However recently.............when i got in from a long drive i was expecting to rest in a comfortable hotel with no problems....boy was i ever so disappointed when i got to the room.. i actually had to relocate rooms because there were stains on the floor and an awful stinch in the room. i got to my second choice room and it was no better i was so mad that i checked out early and i will never return.

My family stayed at this hotel Thanksgiving week. And man oh man.
First do not, I Repeat Do Not Call in Your Reservation. They got me that way.
Their site didn’t accept online reservations. I wonder why. Because you have
proof of the price quoted if you reserve online. They force you to call in so if they quote you a lower price, later on they can raise it when you arrive at the hotel. If you have to do it over the phone, Please make them fax a price on paper. Over the phone they force you to leave a credit card number. Then when you get the to hotel and see that’s its crappy. They won’t let you leave. They tell you if you leave and go to another hotel. They’ll still charge your card the full amount. They quoted me $300 over the phone and then charged me $570 once I arrived. And since I don’t have proof of the original quoted price because I called it in, my bank made me eat the difference. This hotel is a rip off and is not very clean. They don’t have the TV channels promised. The beds feels like bed bugs are on it. Do your self a favor and stay in downtown Dallas. You’ll be much happier