My family and I stayed here for 2 nights this week as we were in town visiting my home town. The rooms are pretty nice for a Best Western, obviously have been redone/updated recently with new furniture. However upon entering the room we were overcome with a VERY VERY potent smell of what what clearly mildew. We had out premature baby with us, which made me a little worried. I went to the front desk after a few hours later and we were all starting to feel a little nausious. I asked the girl at the front desk if the place had flooded in the last big hurricane (i know the town well) and she said she was not employed at the time. She was nice enough to let me go and check out 2 other rooms (one was the room right under ours on the 1st floor & the other on the other side of the hotel) one was FAR worse smelling than ours, the other about the same. When I came back to return those hotel card/keys the owner/manager/man was at the desk. when i told him that the other rooms were more smelly he just said "no, i dont know what your talking about" I asked him if the place flooded, and he said yes, through the roof but everything was redone. He is right that things were redone, but the mildew is still there. you can see about 1 foot of sheetrock that was carved out at the top of the walls (not the roof). so you can see that cosmetically the place is ok, but in all seriousness....if you have any heath related problems, asthma, lungs, this is NOT the place for you. I REALLY is overwhelming with a mildew smell.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 December 2011
We are very sorry about the inconvenience you experienced during your stay with us. Customer care is a priority here at the Best Western Deer Park Inn & Suites and we apologize that we were not able to meet your expectations. Since your stay, we have made some minor changes to in-room amenities and made additions to our delux breakfast. However, because we were not able to fully satisfy your needs, your next stay with us will be discounted. For details please contact the hotel directly at 281-476-1900. We hope that you will give us another opportunity to serve you and your family again and we will do everything possible to accomodate your needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC