I returned to my room to find my husband in the shower and a housekeeper in the room. I was somewhat shocked that when she entered the room, heard the shower she came in anyway. I said to her, "My husband is in the shower", and she said, "that's okay." I said that it wasn't and she needed to leave. She kept cleaning. I went to the front desk clerk, who then came up and asked the housekeeper to leave. I later talked to the manager, "Dimple" on the phone. He told me he didn't know what to say...that if it was such a problem I should check out. I said it's Thanksgiving, where was I to go? He responded, "The Best Western". What a "professional" reaction!!!!!!!!

I will never stay in this particular hotel again. Not even an apology was given.

Warning! This hotel overbooks. Even though you have a
guaranteed reservation, you will be told ther are no rooms left.
You will be sent to the Best Western next door which is owned by the same person as Comfort Suites. It happened to us. It was not pleasant.

There are problems at this hotel. The carpet in the hallways was discolored and dirty. The sofabed and chair in the room was stained. I was there during a hot Texas summer month and the air conditioner did not cool adequately. The hallways were hot. Not all the TV channels worked. There is a business center where email could be viewed but not sent. Despite the fact that most guests appeared to be businessmen, Net Nanny on the computers blocked access to sites such as cnn.com. Breakfast was just ok., with few healthy food choices like yogurt or non-sugar coated cereal. The guest room was spacious and the staff seemed friendly but this did not make up for the problems.

The hotel was very nice. The rooms were very spacious and even had extra tall ceilings. The hotel was quiet and comfortable. The free hot breakfast was very good.
Our only complaint was the hot tub. It is shaped like Texas which it really cute. However, I have NEVER EVER been to a hotel where you had to ask the desk clerk to turn on the heater in the hot tub. She said it would only take 15 min to heat up. Well an hour later it was lukewarm and later in the evening it didn't get any better. The jets were powerful, but who wants a lukewarm tub? We were very let down. Coming from a northern climate we felt the outside temperature was quite nice and were really looking forward to relaxing in the hot tub under the stars. We had a short stay though since the water was only lukewarm.
The pool was frigid. If they are going to keep the pool open in the winter shouldn't it be heated?