This hotel is very nice as most Embassy Suites are. Rooms were very comfortable, clean and complimentary breakfast was good. Managers reception was very nice. My only drawback was the restaurant. The food was not what I expected. I ordered a hamburger and waited quite a while for it with very few customers in the restaurant. Then I ordered my favorite desert, bread pudding. What came on the plate did not resemble any bread pudding I ever ordered before. It was a very dry chunk which is hard to describe, no moisture, no sauce and it kind of looked like a dry fruitcake without the fruit. It was a complete disappointment. I may be back but will not eat in the restaurant unless they make some changes.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 December 2011
Dear Texhank,
Thank you for taking a moment to share a little about your experience at our hotel. It is through feedback such as yours that we continue to improve our service. I am pleased to hear that you enjoyed your stay.
We want our guests to have an excellent experience in all areas of the hotel, and I am sorry that you had a disappointing experience in our restaurant. I will follow up with our food and beverage team to ensure that we are providing the consistent quality and service that our guests have come to expect from us.
I hope that you will give our restaurant another try; I know that you will have a great experience.
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
