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The Grand Hotel Dallas – reviews, photos

2.5 of 5
7815 LBJ Freeway, Dallas, TX 75251 (Formerly Quality Inn Conference Center)
Hotel amenities
The Grand Hotel Dallas
Ranked #153 of 190 hotels in Dallas
3.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    7
    4
    2
    2
    13
Date Rating
Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“You get what you pay for...and maybe some pleasant surprises.”
3 of 5 stars Reviewed 15 March 2011

My friends and I stayed the night on our way to New Orleans, LA for Mardi Gras. It was the halfway point of where we were coming from and where we were going, so we were all pretty exhausted and annoyed with one another by the time we arrived to the hotel (which was a little difficult to get to, being right off of a crazy busy multiple lane, seriously congested freeway with exits on both sides of the freeway *which is strange coming from a place that only has exits on one side*).

When we checked in, the girl at the desk seemed a bit bored with the mundane details of her job (i.e. typing my surname into the computer and giving me the hotel key). She barely spoke English, which generally I didn't mind but I had a few questions I needed answering, and she was having a lot of trouble understanding me and vice versa.

We got to our room, and was surprised by how clean, sizable, and comfy it was. The beds were stacked with the fluffiest, most delightful pillows, the beds were shockingly well put together, clean, and the sheets were soft. The bathroom was spotless (which is rare in a budget hotel), and everything was in fine working order. The free continental breakfast was surprisingly delicious, there were a ton of options, and everything seemed quite fresh and tasty.

All in all, as stated in the title, you get what you pay for, and some little pleasant surprises. I would definitely recommend it to anyone who's not a hotel snob looking for a decently priced hotel that's clean and comfy.

  • Stayed March 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ladyonfire about The Grand Hotel Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westminster colorado
1 review
1 helpful vote 1 helpful vote
“Massive amounts of maintenance needed and a good cleaning!”
1 of 5 stars Reviewed 7 December 2010
1
person found this review helpful

This hotel was cheap and the breakfast was ok (I'm not very discriminatory on any food any where). This hotel needed tons of maintenance. Our room entry way light was burned out making our room very dark. The door handle for the closet fell off. The chair to the room desk was broken, the arm rest was nearly falling off. The door adjoining the neighboring room would not lock.

Also, the carpet hallway carpet throughout the building was dingy and smelly. The bathrooms were disgustingly dirty and often had no toilet paper. The tables in breakfast dining area were wobbly and the milk smelled sour.

One other thing to note, the walls are paper thin. We could hear people talking in the hallway and our neighbors TV even though neither were at unreasonable volumes.

Finally, I called down to the front desk to find out when breakfast was served 3 times and no one ever answered. I left a message and it was not returned. Staff had very few suggestions for local, "off the beaten path", restaurants or attractions.

If you are looking for cheap, suspect cleanliness, and not very good customer service then go hear. This totally served our purpose for this trip. If you are looking for nice, or even just descent, keep looking.

  • Stayed December 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask clarence172000 about The Grand Hotel Dallas
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“HORRIBLE!”
1 of 5 stars Reviewed 3 December 2010
1
person found this review helpful

The hotel was horrible. The front desk staff was rude and even tried to cheat me out of my quoted rate and tried to over charge me for pocket change. The breakfast was disgusting. The rooms were dirty and smelled terrible. The hallway down on the first floor smelled like "Marijuana", the buisness center didn't work because "there was a virus on the computer". It was creepy and ugly!

  • Stayed December 2010, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask iJayRock about The Grand Hotel Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Great place for the price”
4 of 5 stars Reviewed 20 October 2010
1
person found this review helpful

This hotel was located seconds from where I needed to be, so that was a big plus. My room was overlooking the pool and it was the best view I've ever had at a hotel. The bed was very comfortable and clean. The staff was very friendly and went out of their way to accommodate me when I had an issue. Breakfast was very nice as well, and I usually don't like hotel breakfasts. I'd say for the price, this was an excellent value.

  • Stayed October 2010, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Xotic45 about The Grand Hotel Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Awesome hotel with great staffs. Recommended”
5 of 5 stars Reviewed 13 September 2010
1
person found this review helpful

The stay at this hotel was a great experience. Front desk, house keeping and all the staffs were very friendly and were very welcoming. The breakfast they have is the best one can get in a hotel and its a nice way to start the day. The rooms were clean, front desk clerk was very helpful and cheerful.
Highly recommended.

  • Stayed August 2010, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask john2009_10 about The Grand Hotel Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Grand Hotel Dallas

  • Quality Inn Dallas
Address: 7815 LBJ Freeway, Dallas, TX 75251 (Formerly Quality Inn Conference Center)
Price range (per night):* INR2,390 - 3,502

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The Grand Hotel Dallas
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