We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to The Westin Park Central

The Westin Park Central – reviews, photos

4.0 of 5
12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Hotel amenities
The Westin Park Central
Ranked #71 of 190 hotels in Dallas
3.5 of 5 stars 167 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

167 reviews from our community

What travellers say about this hotel
  • Front desk staff(6)
  • Friendly and helpful(5)
  • Lobby bar(5)
  • Business travelers(4)
  • Flat screen TV(3)
  • CUSTOMER SERVICE(3)
  • Great location(3)
  • Room service(3)
  • Heavenly beds(3)
  • Very comfortable(3)
Traveller rating
    36
    54
    53
    14
    10
Only show reviews for Family (19) | Couples (34) | Business (72)
Date Rating
Omaha
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great Location”
4 of 5 stars Reviewed 8 February 2012

I got a great deal for this hotel on hotwire, ad was pleased when I saw the location, easy to get to, and easy to go anywhere in north Dallas.

The lobby looks great, check in was super fast on a Sat around noon. We did the free parking on the corner, but valet and self-park for a fee is available as well.

The room needs cosmetic updating, but was in good shape. The bed was super soft. Which some people (frex my husband) may like, but it wrecked my back after only one night. There is no exhaust in the bathroom, so by the time we had both showered, the condensation on the windows was so bad, there were puddles on the window sill.

We didn't eat at the hotel as there are about a million other places to eat in a 10 minute radius. Also about 5 minutes from The Galleria Mall.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask hhrvt about The Westin Park Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
10 February 2012
Dear hhrvt,
Thanks for taking the time to share your experience with fellow travelers.
I’m happy to hear your husband enjoyed our Heavenly beds; but, sorry that you did not find the bed as comfortable.
Please know the room renovation plans for 2012, will include our showers.
In addition to the many restaurants near us, Westin Park Central has a fantastic menu which includes Superfoods. With so many great choices, there is something for everyone.
We look forward to your next visit.
Be well,
Terry Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Better than expected.”
4 of 5 stars Reviewed 7 February 2012 via mobile

Stayed here for four nights. Was a bit weary after the overall negativity on Trip Advisor.

The lobby looks great, obviously after a renovation, clearly up to Westin standards. Yes, the rooms are still outdated, but the hotel claims they are next. The SPG floor I stayed on was still not that bad, yet clearly not renovated, nor up to other Westin standards. However, the room was still clean and comfortable.

The staff and restaurant personel could not have been nicer. the breakfast buffet was a winner. The free parking is diagonal from the hotel, next to the Bennihannahs.

Overall, a nice stay. Only about 15 minutes to downtown and the Convention center via 75. try to book the hotel via Hotwire for a bargain price.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CaSteve565 about The Westin Park Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
8 February 2012
Dear CaSteve565,
Thank you for your kind words and wonderful feedback. It’s nice to hear good things about our associates and buffet.
I will share your comments with my team.
Please know we are planning room renovations for 2012.
We hope you come and visit us again soon.

Be well,
Terry G. Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Nice hotel to stay at.”
4 of 5 stars Reviewed 26 January 2012

We booked through Hotwire and got an excellent rate. We were in Dallas for a conference, downtown at the convention center and drove in each day.
The staff were all friendly. Check-in was a breeze. I asked if we could have a refrigerator in our room because my colleague needed to refrigerate her insulin. The clerk said no problem and placed us in a room with a refrigerator.
The beds were comfortable, and the room had a desk to work in and a large easy chair.
Perhaps it was because we were there on a weekend, but the place never seemed to be very busy, with only the lobby bar open during the evenings.
The location was nice, a quiet business area, with corporate offices near by. While they offered vallet parking and a parking garage (for a fee), we parked free in a lot diagonally across the street.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask LoraKB about The Westin Park Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
31 January 2012
Dear LoraKB,
Thank you for the kind words regarding our friendly staff and easy check-in. It was our pleasure to have you stay with us. We hope to see you again, soon.

Be well,
Terry Bechtold
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Acceptable Only if You Need Accomodations in the Area and Book Cheap with Hotwire”
3 of 5 stars Reviewed 23 January 2012

Because I book many hotels on Hotwire for the great prices, this review is based on the low price I paid. Had I paid the hotel's "rack rate" on their website, the review would have been 2 stars. But for $58/nt, it's pretty much the best deal you can find in decently Central/North Dallas for clean accommodations. Frankly, I think Starwood makes a mistake in branding these old, outdated hotels Westins. I remember not too long ago when a Westin meant something special and contemporary; now it seems to be their stodgiest brand, based on several recent stays in different cities.

The rooms' decor was rather shockingly 1980's. The curtains, with their dark red floral patterns, were laughable, as was the outdated sink, shower, and bathroom. The windows looking out were filthy; apparently window washing when out the door at some point in the 90's.

All of that said, the Starbucks in the room was nice, the staff was friendly, the common areas and parking clean. Didn't use the gym this time, and it's annoying to have to pay $12 for parking in such a parking lot of a city, and $10 for slow internet access is still a rub. But you can tell that they're just trying to get whatever extra fees they can, since they have to offer such low nightly room rates.

All in all, it beats the Super 8 or Travelodge experience, but not by much.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask RobertGrunnah about The Westin Park Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012
Dear RobertGrunnah,

Thank you for taking the time to share your comments regarding your past stay with us. We consider all feedback as a gift and will share your comments our associates.
Please know 2012 marks the start of major renovation plans for our rooms.
We hope to have you stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice place to stay.”
4 of 5 stars Reviewed 21 January 2012

The place seems to be nice & updated especially lobby is wonderful. No problems at all during the stay except the shower which didn't had much pressure as expected according to the luxury hotel. Will stay again if visiting dallas.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Sandra J about The Westin Park Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinParkCentralGM, General Manager at The Westin Park Central, responded to this review
24 January 2012
Dear Sandra J,
It is always nice to hear good things about our hotel. Thank you for taking the time to let us know your thoughts and we look forward to having you visit us again.

Be well,
Terry Bechtold
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Westin Park Central also viewed

The Westin Galleria Dallas
4 of 5 stars 223 Reviews
Dallas, TX
Show Prices ABS:HotelCheckRates-d98728?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Omni Dallas Hotel at Park West
4.5 of 5 stars 199 Reviews
Dallas, TX
Show Prices ABS:HotelCheckRates-d122715?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Magnolia Hotel Dallas
4.5 of 5 stars 1,333 Reviews
Dallas, TX
Show Prices ABS:HotelCheckRates-d109413?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 190 hotels in Dallas, ranked by popularity »

Been to The Westin Park Central? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Westin Park Central

  • Westin Park Central
  • Westin Hotel Dallas
  • Westin Dallas
  • Dallas Westin
Address: 12720 Merit Drive, Dallas, TX 75251 (Formerly Sheraton)
Price range (per night):* INR6,614 - 10,783

Owners: What's your side of the story?

If you own or manage The Westin Park Central, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Westin Park Central
Show the lowest price for this hotel (from our partners)
Show Prices