I was booked into this hotel by my company for a large conference held at the convention center. Location was a big issue for me. Overall, my stay at this hotel was excellent, but the location caused the rating to go down. The hotel is stylish, clean, and comfortable. I had an updated room with a good view of downtown (14th floor), with excellent amenities and a wonderfully comfortable bed. I do not like the fact that there are no fitted sheets, but I find that in many hotels, and can only assume it is easier and cheaper to maintain.
My room overlooked the train track, and the noise was surprisingly high at times. If you are a light sleeper and go to bed early, then you should get a room that does not overlook the train track.
I did not eat at the Wolfgang Puck tower restaurant, but I did have breakfast and dinner at the hotel restaurants. Both experiences were excellent. The dinner was an elegant pizza, recommended by my waiter. The breakfast was good, as well.
If you are interested in sightseeing in Dallas or attending events at the convention center, I would not choose this hotel unless you have a car. Yes, it is rather close to the train station, which could be a plus if you are using it. Otherwise, it is a long distance to walk to restaurants and the convention center. Perfectly possible to walk it, but not a scenic nor a particularly safe walk.

My company hosted a reception for our clients, roughly 100, at the Hyatt late January. I cannot say enough wodnerful things about the catering staff! They were attentive, friendly, and kept us informed with the levels of food we had left the entire duration of our 2-hour event. Victor, Jesus, and their staff were amazing!

With that being said, I did have some other not so stellar experiences in my 15-hour stay. It started with Valet. Due to the size of the Association of Water Board Directors conference (which was held at the Hyatt in 2008, 2010, and 2012), one would think the hotel would be better prepared for the amount of people. It took me 30 minutes from the time I got to the hotel to hand my car to the valet. There didn't seem to be any order with when cars were taken care of. I had 2 bags, a garment bag, 2 posters, and 2 easels, and was not asked if I needed any assistance. Once I made it to my hotel room, unpack all of my bags, and started getting ready for my event at 7pm, I noticed three things "wrong" with the bathroom: the tub did not drain properly, the toilet did not flush properly, and the tub floor was dirty/old with rust. A few other things "wrong" with the room included: the wrong time on the clock (not a big deal), splintered footboard, the dresser being pulled further out than normal because I'm assuming a previous guest was looking for a plug (which I managed to only find in the bathroom), a crack lamp shade, and chipped armrests on the chairs.

I was actually very surprised by the noise level. I was able to clearly hear voices outside of my door, and noise from the lobby (7 floors down) well past midnight! I checked out at 7am, and although I was greeted, she did not inquire about my stay. When I told her of some of my issues, as I believed the hotel should be aware of these items, she offered me a free coffee for my trouble, which I did not take her up on. I went to the valet cashier to pick up my car, and no one was available. Someone from guest services managed to track someone down to get my car for me. I guess in short, it can be summarized by these two sentences. The Catering staff was fantastic. The rest of the hotel was lacking. I found it quite disappointing for a Hyatt.

I did write the Hyatt of my experience. Still no word a week later. Perhaps this is a reason, the conference will be at another hotel in the future.

I stayed at the Hyatt in January, while attending a conference, and it was a madhouse. The taxi driver let us out in the street because we couldn't make it up to the proper drop-off. Apparently, people leaving the hotel by vehicle had no patience because I was very close to getting run over and my suitcase was spared by only a few inches!!! Took forever to get checked in and when I finally got up to my room, my keys didn't work, so I had to fight the elevators back down, get new keys, then wait in a line for an elevator back up to my room. The room was nice enough. I think there were several conferences going on at the same time. People in the bar area were shouting cheers and the noise reached my room on the 17th floor. Some friends were unable to get waited on in the bar. Overall, not a good experience and I certainly wouldn't stay here again if it's my decision. I only had to stay in January because it was arranged by my firm!

I would not recommend staying here unless you are with a convention. There are too many great hotels in Dallas. It is chaotic and loud when they book several conventions at a time, as they did on our recent visit with our AWBD convention.

The rooms are small and very clean, and not all of them have safes. Our friends with the exact same type of room had a safe, so I called to request one. Their response, including the manager was, "we are sorry, but not all the rooms have them." I have not stayed in a hotel in years that did not have a safe in the room.

The beds are comfortable and we slept very well. They do not have refrigerators, as do most of the newer or better updated hotels. The coffee is horrible in the room. It is still the bland hotel type coffee. Some of the better hotels have Keurig coffee pots.

The valet parking was rather dysfunctional. The guys were friendly, but they lost the keys of one our convention attendees and then wanted him to give them his second set. He refused and left his car in front of the hotel, forcing them to have to find the keys that they lost. They lost two sets of keys of another attendee and I am not sure if they ever found those.

The bar at the top of the hotel has an outstanding view and is worth a visit. One white Russian drink was $14.00 and a glass of wine costs about the same. The restaurant looked like the food might be pretty good, but we only had drinks in the bar.

If you want a quieter room, do not choose the city view as there is a railroad track in front of the hotel, and trains pull up there during the middle of the night.