We were supposed to origionally stay at the Best Western, Market Centre, but their a/c was broken down, so they relocated us to The Quality Inn for the same rate. We went to check in, and there was a little bit of confusion to why we were checking in there under Best Western. Once it got sorted out, we checked in our hotel room. We were a little surprised, as the hotel lobby was nice, but dated. The front desk people were really nice. All of the rooms' doors are on the outside, so you go from hot and muggy, into a nice air conditioned room. Right away, you can tell it was older. The way up to the room wasn't very clean, and the room itself was not too impressive. The walls are thin, and you can pretty much hear a conversation from outside, and people walking from the floor above. The hotel is overdue for renovations, but as for the customer service, I give that a 5 star. The free shuttle service to downtown is a bonus that we liked. Free continental breakfast was really good, with lots of choices - make your own waffles in the shape of the Texas state. Breads, yogurt, cereals.....juices...danishes. We had no idea what to do as tourists, and again, the front desk helped us beyond our expectations. We would stay there again, once it gets renovated. ; )

I have stayed at this hotel twice this month, once for the apparel market and once for the gift show. Each time I booked two rooms - one for me and one for an employee. My room was clean and the bed was comfortable both times. I had a hard time turning on the water in the sink and the toilet barely flushed. I couldn't help but think about the very dark rug with flowers on it and the dark striped bedspread. I didn't want to walk on the rug barefoot and I kicked the bedspread off. The first time the rate was very cheap compared to other hotels, but the second time it was alot more.

The first time the dining room (breakfast only) had food on the carpet and a very limited menu. The second time it was cleaner, but still very limited - but it was included with the room charge. We were told that next market they will serve a full breakfast and still not charge extra.

The employee had a smoking room each time and the second time her ashtrays were not emptied and although she received clean towels, the used towels were left on the floor.

Would I stay there again? Probably not. After reading about the safety issues and theft issues - I don't think so.

The people at the front desk were friendly and they provided a shuttle to the Trade Center. We found it was faster to walk over to the Double Tree next door and take the regular market shuttle.

My husband and I along with our sister & brother-in-law stayed here for a 3 night stay. Honestly I wouldn't come back. It was overall an OK experience, but the cleanliness and general upkeep of the hotel was something to be desired. It wasn't dirty, but definitely not well tended to. Management? It didn't look like there was any, at least not anyone who cared about the general ambience of the hotel. Price was OK, though we stayed somewhere a bit cheaper in Plano that was MUCH nicer. My husband & I enjoyed the pool, but again, not very clean. Staff was friendly as far as we experienced, especially Casey! Thanks. I completely agree with the other reviews about the hotel desperately needing remodeling. Come on Quality Inn Corporates! If you want better business, you gotta do something to help yourselves out...especially for downtown Dallas.
Oh, and the breakfast wasn't great either.

Memories of our stay at this Quality Inn in April 2006 include:
1) Hearing the room next door getting broken into while we were watching "Dallas SWAT" on TV. It looked like they punched through the glass window to get in. The whole building was not secure. Swipe card access at the rear of the building was broken. On the plus side, the police response seemed quite prompt.
2) Walking through the industrial estate surrounding the hotel to the bus stop, then riding the local bus past the bail bonds offices, establishments of questionable repute, and jail/courthouse to get to the city.
3) Listening from our room to other guests trapped in the smelly elevator trying to call for help at around midnight.
In short, stay somewhere else!