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Executive Inn – reviews, photos

2.0 of 5
12670 E. Northwest Hwy, Dallas, TX 75228-8010
Hotel amenities
Executive Inn
Ranked #159 of 190 hotels in Dallas
2.5 of 5 stars 3 Reviews
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3 reviews from our community

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13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“We didn't even bother asking for a refund”
1 of 5 stars Reviewed 30 July 2011 via mobile
1
person found this review helpful

We booked this room on expedia.com for $46.

Upon arriving, the scary non-American owner treated me like a criminal because he saw me smoking outside. I asked for a non smoking room and he said "I saw you smoking, You are not going to smoke in the room are you?"
I was like uh, I woulda asked for smoking if I planned on that.
Smoking woulda helped the stench of death in the room... And there were cigarette burns all over the comforters, carpet, dresser, and sink area.

Found crusty brown stuff on the toilet seat, little curly hair all over the restroom, grime on the curtians, door knob, bed table... Everywhere. E coli city!

We called expedia, who tried for forty minutes to call the front desk. After how I was treated upon checking in, I was actually afraid to speak to the manager again.

Expedia gave us a fifty dollar coupon toward another hotel do I payed thirty more bucks and we got a great room elsewhere.

Didn't even speak to the hotel people. Oh, the pool (heavily advertised) was locked up and greener than the water in the toilet!

  • Stayed June 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitesh Patel, Webmaster at Executive Inn, responded to this review
22 March 2012
Dear Guest,

Thank you for attempting to stay at Executive Inn during your recent stay in our area. I am sorry that it didn’t work our.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• The manager received additional instruction in the courteous manner in which you, our valued guest, are to be treated.

• Housekeeping received additional instruction in the level of cleanliness required of them as our employees.

• The pool staff received additional training in maintaining a proper pool.

• Expedia was approached about this situation.

We take our reviews very seriously. I hope that the next time you visit our area, you will once again attempt to stay at Executive Inn. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
An Expedia Traveller
“HOTEL DA RISTRUTTURARE”
3 of 5 stars Reviewed 6 September 2011
1
person found this review helpful
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Executive Inn

  • Dallas Best Western
  • Best Western Dallas
Address: 12670 E. Northwest Hwy, Dallas, TX 75228-8010
Price range (per night):* INR2,557 - 2,612

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