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Crowne Plaza Hotel Dallas Downtown – reviews, photos

3.5 of 5
1015 Elm St, Dallas, TX 75202
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Crowne Plaza Hotel Dallas Downtown
Ranked #32 of 190 hotels in Dallas
4.0 of 5 stars 210 Reviews
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210 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Priority Club member(5)
  • Mile radius(5)
  • Floor Museum(4)
  • Credit card(3)
  • Free breakfast(3)
  • Block walk(3)
  • Room service(3)
  • Would definitely stay(3)
Traveller rating
    120
    35
    29
    11
    15
Only show reviews for Family (17) | Couples (34) | Business (107)
Date Rating
Elk Valley, B. C.
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Good value, so so service”
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

I would recommend the Crowne Plaza Downtown Dallas, for it's value for money: good location adjacent to a DART stop. Within walking distance to all the major downtown sites: Sixth Floor Museum/Dealey Plaza, Convention Center, Arts District. Rooms are not luxurious but comfortable and clean. My one disappointment was that there really was no concierge and front desk did not seem to be helpful in some very basic questions on attractions etc.What the staff lacks in knowledge seems to be made up by their friendliness and enthusiasm. .Thrive restaurant has a good and inexpensive hot breakfast buffet, but I would recommend eating elsewhere for dinner: the food was okay but nothing special. Lots of choices nearby. I also had trouble with the shower....it never seemed to get hot enough. All in all it is not as glamorous as the new Omni or the nearby Magnolia, etc but for a good bed at a reasonable price, I would recommend it.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
“Great hotel!”
4 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

We stayed here for 6 nights in Jan 12. Hotel and facilities were terrific, staff we're very helpful and the hotel bar and restaurant is a great place to hang out when not out exploring.

No issues arose during our stay, and it's within reasonable walking distance to the American Airlines Centre etc.

Only downside is the fairly dodgy little area within a block if you turn right out of the hotel and then take another right.

The hotel has a very busy nightclub on the ground floor on the weekends, which is great for some, not so great for others. Can get pretty noisy in the middle of the night, and loud drunken twits hanging about the front of the place isn't ideal. If your young and into clubs, this will suit you well!

I would recommend this place to most. But probably not older couples during the weekend unless you plan on being confined to your room after 10pm.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas, United States
1 review
1 helpful vote 1 helpful vote
“Honestly.... NEVER AGAIN”
1 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I am from Dallas, but I stayed at this hotel for New Years Eve so that I wouldn't have to worry about driving home after a night out. When I checked in, I was placed on a floor that appeared to be under construction (the floors had plastic wrap on them in the hallway). This was supposed to be a special night out so I was surprised to see the construction. BUT, it wasn't too big of a deal so I let it go.

Afterwards, we came home early morning to find that the elevators were broken. The firemen and police had surrounded the lobby. Long story short, we were forced to walk up 19 flights of stairs because our room was on the 19th floor. Keep in mind, we were in no condition to to be walking up 19 flights of staircase, especially in a nice dress and heels. Half way through, I took my heels off. The next morning I woke up with blisters on my feet. I know it wasn't the heels creating blisters because I wear them all the time, and have never had blisters from them. I am not one to complain but when I went to the front desk to get a lower discount, they took a measly $15 off my rate... My rate was originally $129. So I still had to spend over $100 for an awful stay. I thought it would have been fair to make my rate an even $100 but according the the FRONT DESK MANAGER - MANNY, that's all that they can do for me. This was a SLAP IN THE FACE. It's obvious that they truly DON'T CARE about their guests.

Room Tip: If you want to stay at a nice hotel near the the AAC.. go to the W hotel. You will LOVE it!
See more room tips
  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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LaPlace, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Room was adequate but bathroom needs work”
3 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

For the price, we were happy with the room, but the bathroom needed work: 1. The toilet sealer cap needed to be replaced...we could hear the water running on and off all night. 2. The tub needed to be redone....it felt like it was re-glazed but they left a rough surface on the bottom of the tub....which makes it uncomfortable for a toddler's behind when taking a bath. 3. The shower walls had mold in the grout....time to re-tile. 4. The shower head was cranked so tight you couldn't adjust it and it had a leak that sprayed all over the bathroom if you didn't put a wash cloth over it.

Front desk was polite and the only reason why we checked out, was to inform them of all the needed repairs. We didn't expect anything in return, but they did offer a free breakfast, but we had eaten already. They didn't offer anything at this point.

Hotel is pet friendly, but they charge $25, so we had our dog sleep in the covered parking garage.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Tulsa, Oklahoma
1 review
“I enjoyed it”
3 of 5 stars Reviewed 8 December 2011

Stayed at the hotel for 3 nights. I enjoyed it.
The parking is very tight and the logistics of the hotel are different; however, the room service was good and staff were very friendly.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Crowne Plaza Hotel Dallas Downtown

  • Dallas West End Hotel
  • West End Hotel Dallas
  • West End Dallas
Address: 1015 Elm St, Dallas, TX 75202
Price range (per night):* INR5,725 - 11,394

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