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Embassy Suites Hotel Dallas-Market Center – reviews, photos

3.5 of 5
2727 North Stemmons Freeway, Dallas, TX 75207
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Embassy Suites Hotel Dallas-Market Center
Embassy Suites Hotel Dallas-Market Center
Embassy Suites Hotel Dallas-Market Center
Embassy Suites Hotel Dallas-Market Center
Embassy Suites Hotel Dallas-Market Center
Embassy Suites Hotel Dallas-Market Center
Ranked #95 of 190 hotels in Dallas
3.5 of 5 stars 109 Reviews
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109 reviews from our community

What travellers say about this hotel
  • Parking lot(3)
  • Friendly and helpful(3)
  • Desk clerk(3)
Traveller rating
    30
    17
    28
    23
    11
Only show reviews for Family (28) | Couples (8) | Business (51)
Date Rating
Atlanta, Georgia
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
“Well worth the stay”
5 of 5 stars Reviewed 14 February 2012

I was surprised at how much i enjoyed my stay at this Embassy Suites. The particular hotel is older that most i have stayed in, but the staff has done an excellent job of modernizing the property. I stayed in one of the newly refurbished rooms and it was great.
Diana at the front desk was very friendly and helpful. Every hotel should have at least one front desk clerk like her.

overall i had a pleasant stay. Highly recommended for business travelers.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jmrws1 about Embassy Suites Hotel Dallas-Market Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Gamlen, General Manager at Embassy Suites Hotel Dallas-Market Center, responded to this review
19 February 2012
Thank you so much for taking the time to review our hotel after your recent stay. Our hotel staff meets daily and I plan to share your compliments of Diana with the team immediately. We certainly appreciate having her as part of our team as well.
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Senior Contributor
28 reviews 28 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nice hotel, friendly staff”
5 of 5 stars Reviewed 12 February 2012

This hotel had all the amenities and was very clean. The only downfall is it is not near a cool neighborhood. The hotel however, had shuttles to many area locations. They were also very accommodating for evening plans. They were to sure to arrange one of their shuttles or a taxi.

Free happy hour was a plus. Also free shuttle from airport.

Room Tip: Penthouse level rooms are really nice and more spacious.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Fashioncory for Dallas
Ask Fashioncory about Embassy Suites Hotel Dallas-Market Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Gamlen, General Manager at Embassy Suites Hotel Dallas-Market Center, responded to this review
19 February 2012
Thank you for your positive review of the hotel. We're happy you enjoyed your stay, even during these renovations and I am glad to see they did not disrupt your stay. We hope to see you again if your travels bring you back to Dallas.
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Victoria
Top Contributor
71 reviews 71 reviews
Reviews in 37 cities Reviews in 37 cities
89 helpful votes 89 helpful votes
“Acceptable Overall”
3 of 5 stars Reviewed 11 February 2012

While I am typically a fan of Embassy Suite hotels this one was a real mixed bag. The property was ok and it was convenient enough to downtown but staffing ranged from extremely helpul to downright uninterested.

A young femaile receptionist went out of her way to help us on two frints but the night guy was unable to get us a proper blanket for the sofabed. On that note the sofabeds in these hotels are always poor to the point of being unusable.

Great breakfast cook & the popular managers reception kept this review from being poor.

Room Tip: Free WiFi for Hilton Honors members
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask iGuy about Embassy Suites Hotel Dallas-Market Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Gamlen, General Manager at Embassy Suites Hotel Dallas-Market Center, responded to this review
19 February 2012
I apologize that the Front Desk agent was not as responsive or helpful as he certainly should have been. On a positive note, we do have 248 brand new sofa beds on the way to the hotel as we are upgrading these along with many other amenities. I appreciate the candor and positive comments regarding the hotel and I hope you will continue to look for Embassy Suites hotels during your travels. The nightly Manager's Reception is hard to beat.
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“God amenities, less than good neighborhood”
4 of 5 stars Reviewed 4 February 2012 via mobile

Booked this hotel due to proximity to office I was visiting. There is not much in walking distance, which wasn't important to me. Staff was courteous, rooms were clean...no complaints! Had to drive a bit for good dining options, but would stay again for business.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask JFCrow45 about Embassy Suites Hotel Dallas-Market Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City
2 reviews
1 helpful vote 1 helpful vote
“Bad Experience”
2 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

This used to be my favorite hotel to stay at for business at market center but will have to re-think future trips. All I heard was excuses of "we are under new management" and things will get better. Things needed to be better for my stay at that time, not in the future. Rooms are way overpriced now and are expected to increase. Restaurant was far understaffed for the amount of customers expected. New menu is horrible and over priced compared to the past. All the friendly staff is gone and the front desk clerks were not responsive to complaints from myself and other guests. No response from emails to manager as well. If improvements to room and restaurant are made I am sure the cost will far outway the amenities.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask OKC5 about Embassy Suites Hotel Dallas-Market Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua Gamlen, General Manager at Embassy Suites Hotel Dallas-Market Center, responded to this review
19 February 2012
Thank you for reviewing our hotel on TripAdvisor and for staying with us so many times while visiting the Market Center. I apologize that you had your emails to the management staff go unanswered. If I may still be of some assistance to you, either now or in your future stays I welcome you to contact me directly at the hotel. I hope you would agree this was a exception to the rule of customer service we look to provide based on your previous stays and we will do our best to return to those levels for you in the future.
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Additional Information about Embassy Suites Hotel Dallas-Market Center

  • Embassy Suites Hotel Dallas
  • Embassy Suites Dallas
  • Dallas Embassy Suites
Address: 2727 North Stemmons Freeway, Dallas, TX 75207
Price range (per night):* INR5,891 - 12,228

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