I stay in Embassy Suites hotels on most business trips because I enjoy the larger rooms and the nice (free!) breakfast. I also like the fact that the experience is consistent, which is a plus on business travel. (Give me unique and quirky on my personal trips, but predictable on business ones!) I have rarely had bad experiences in Embassy Suites. Staff always seem kind, well trained and dedicated. So to experience an Embassy Suites like this one was such a disappointment.

The ironic part is that I was actually expecting the polar opposite, given that they tout the fact that they just spent millions renovating the place. I shudder to think what a dump it must have been before...and I wonder where those millions went:

1) The fitness room was pathetic, with a handful of cardio machines, of which two were out of order the length of my stay.
2) The lobby frankly just smelled terrible. Being an ex-smoker, my sense of smell is somewhat debilitated, so the fact that even I could notice it means it must have been pretty bad. My colleague - who probably wished he had smoked to spare him from the stench - described it this way: "It's like a wet cat had a party in here, then died."
3) While the staff were quite friendly, they did seem to have a lot of coverage issues. At one point I called down for a wake-up call. No one answered at the front desk, even after repeated tries. The FRONT DESK. C'mon, really? I finally called the restaurant and asked if they knew how I could find someone. The person offered to take note of my requested wake-up time and send it to the front desk. Do I even need to point out the call never happened?
4) In the restaurant, a colleague and I waited over 1/2 hour just for some apps.

These last two are, in my experience, usually indicative of a hotel management too cheap to hire sufficient staff. The first two are indicative of an ownership too cheap to maintain its property properly. Whatever the root cause, I certainly won't be staying here again.

Clean, quiet, comfortable. Terrific beds, soundproof walls. Nice conference room. Worth a trip from the airport. Good restaurants nearby.

The rooms are similiar to most Embassy Suites but appeared a little smaller. The included breakfast was very good, with a good selection of fruit, made to order eggs, etc. again this is typical of Embassy Suites but this one seemed to have a better slection. The evening menu, however, was not as good. The manager, however, contacted me when I left via email and apologized. The location is not too far from downtown, it is about 10 minutes by taxi and about twenty five dollars.

This will be our second year visiting this hotel for my daughters birthday and couldn't imagine doing anything else! Being that my daughters birthday is in January it is hard to find cool things to do to celebrate her birthday! Last year we stumbled upon an idea to stay at a hotel with an indoor pool and hang out! It was a perfect idea to stay here. The happy hour is great for mom and I and the kids love swimming and eating pizza by the pool and to top it all off the complimentary breakfast with omelette bar is superb. The hotel is inexpensive and when you factor in free drinks and breakfast for a family of 4 the cost is minimal to none! It is a quite family and business friendly enviotment couldn't imagine staying anywhere else!