We booked this hotel in advance as my husband is wheelchair bound and we have to a handicapped room. When we tried to check in, we were told the handicapped rooms were all full. We were offered a room on the first floor, but it was not in anyway accessible for a person in a chair. That was the extent of the management trying to correct their error. Luckily for us, we had tried to check in early in the evening, so we had time to drive around and try to find another hotel whose handicapped rooms were not booked. Very, very disappointing.

This hotel has been revamped and done up and is definately worth staying in since some of the previous reviews. I loved my room! Id been staying in hostels up to this point during my travels around USA so maybe my standards had been lowered but this place felt like a palace. We had a room with 2 queen beds that were HUGE, they were immaculately made up and SO comfortable. The whole room was clean, the bathroom was great and we had a little balcony too. The man working on reception (grey hair and moustache) was LOVELY he was so nice and helpful he really made our stay. The pool area was great with a hot tub, sun loungers, tables and umbrellas. Each floor has an ice machine, and theres wifi aswell as a computer room with printer/fax which is free to use. We found it a little hard to get to as we dont drive, but we managed in the end. There is a bus stop down the street, im not sure how reliable the busses are but we managed to get one downtown and it only took a matter of minutes to get there.
I only saw 1 cockroach and that was outside by the benches near the pool, it was 40 degrees celcius so what do you expect! Our room was in the main building and from the sounds of it the rooms there are nicer than the ones surrounding the pool.
I'd definately stay here again, there is a Dennys opposite for food 24/7, another resturant further down the street and a 7/11 style shop. Further down towards downtown (a 15/20 min walk) you'll find McDonalds etc.

Location – If you have a car, it’s great... If you don’t it can be a bit of a hassle. There is a bus stop very close to the hotel, but the public transport isn’t that reliable.

Staff – Were great, very friendly and helpful.

The Room – Our room went above and beyond our expectations. The room was extremely large with a small balcony, it was very clean and well maintained. Clearly it wasn’t 5 star standard, but for our needs it was perfect. Our room had a fridge and a microwave, a king bed and a sofa bed, flat screen tv. We would definitely stay here again.

The Breakfast was the only disappointing part of our stay here.

We did like this hotel as only one from the Best western this year.
Nothing phancy but just fine.