Enjoyed excellent friendly service from Barbara at the bar, she is always a pleasure to be around!

Here's what we liked:
-Lovely lobby, quick, trouble-free check-in.
-Very nice, comfortable lounge area; everyone seemed friendly and relaxed. Full bar with an experienced bartender.
-Neat, modern rooms - a nice change of pace.
-Rooms are large - although not billed as suites, they are much larger than the typical hotel room, including fulled size couch and chair and a counter bar/table with stools.
-Comfortable bed.
-Some convenient features in the rooms, including mini fridge and swiveling flat-screen TV (easily viewed from bed or living area)
-Decent view and easy access to the Galleria mall.

Now, for the down side:
-Self parking is pretty expensive for what you get; small, barely secured, uncovered lot. There's no good place to leave the car when checking in, and the valet staff seemed disorganized and unprofessional.
-Staff at the desk seemed pretty indifferent about their jobs. It wasn't a warm or friendly welcome.
-The walls were extremely thin, creating noise problems even in our 10th floor, exterior room. Drunken patrons tromped up and down the hall ALL NIGHT and we heard every hoot, holler, shriek and giggle like they were in the room. Truly terrible night's sleep as a result.
-Furnishings and features were just too cheap to meet expectations for a 4-star hotel. Towels were large but cheap and thin. In-room coffee was very low quality and stale. Tables were made of painted plywood . No glassware provided - just a couple of dinky plastic cups.
-Bathroom needed a good cleaning. There was ground-in dirt in the high traffic areas of the floor and in the textured tub.

The location is good, as is the first impression of the hotel. Don't think we'll be back, though.

Stayed at the Le Meridien for three nights. It was a very nice stay. The lobby is a 12 story atrium with an ok bar. Modern and nicely furnished rooms. Pleasant staff. Great location thats across the street from the Galleria, close to a few good restaurants and good shopping.

My husband and I stayed in this hotel for 9 nights. It's location is excellent, the galleria mall is a stone's throw away. The only other positive is that the rooms are large in size.
We are SPG members and frequently stay in SPG hotels but after this experience we will tear up our memberships. The hygiene in the hotel was poor. There were bad BO odours in many areas including the elevators at all times. Our room was large and pleasant in cheap modern decor but it had not been thoroughly cleaned in months. You could easily see a thick layer of dust on the carpets, particularly along the edges of the room. On complaining to the duty manager he viewed the dirt and organised his cleaning supervisor to clean the room herself which in all fairness she did beautifully. During our long stay here we requested for the same supervisor to clean our room several times. The main cleaning staff appear over worked and barely manage a superficial wipe down of the surfaces. The hotel should make standards of hygiene a priority. Secondly they should make customer service a priority. The staff were polite and friendly but really average. This hotel is a glorified economy travel lodge. Not what you would expect for SPG in the States.