I booked the stay for a week...truthfully, I heard horror stories about the neighborhood and used to live near there...I have been a loyal MOTEL/STUDIO 6 customer over the years, but not this location...They lost a good customer; I paid in advance, not there much during the day (business), don't request much etc. First of all, i received NO MAID SERVICE the entire week I was there!!! Second, when i mentioned this early on to the night clerk / mgr., he said I "would just have to call back during the day." The nerve! Isn't that his job? Like I didn't have to work the next day (and I'm a customer!). Worse, the following Friday, halfway into my stay, I was in at about 9:30 or 10:00 for my first relaxation of the week. I am a non-smoker, so I had a non-smoking room, hardly drink, and just wanted some peace and quiet. Again, that's all I ask for and I heard stories of drugs on the property, hookers, etc. (police issuses)-- To celebrate the end of my long business week, I lit up a cigar OUTSIDE. This is legal, right? I thought I was being considerate by not lighting up in the room. the night clerk that could not help me with maid service motions for me to "come over" (I was not in the parking lot) and tells me not to smoke my stick in the parking lot AREA for "image" purposes!!! The nerve!!! he was rude and I was terse back, seeing this youngster attempt to lecture me, a customer. Furthermore, he said nothing about this upon my check-in. As we arguesd, he said "you go back to your room now!" I coldn't believe waht I was hearing and I became irate. He threatened to throw me out on the spot (depite having paid for the week) and I asked for the manager and reminded him that I was a customer. He relented when he couldn't contact the manager. I attempted to contact the corporate office numerous times (here in Dallas) and each time got the "runaround." Still my concerns have not been addressed---by call, mail etc. I left seven messages and spoke live to four representatives. I even let customer service contact the motel manager to talk about the clerk, Harry, and his boss, Ronnie. When I called back, Ronnie, who, at first denied being the manager, told me he was in fact that and he was expecting my call. He was courteous, but I was disgusted by harry's behavior, the lack of room serivice, and the lack of solving the problem. i would've been happy to extend my stay' since everything went unresolved, I checked out. Customer service said he was to offer me a 15% discount on my NEXT STAY! Unacceptable, but Ronnie offered me a $10 discount on my next WEEK's stay, which would have been a 2% discount on my total stay. Unbelievable. Even a month later, nobody has still called me, apologized, and or rectified the problems. Mark
- Studio 6 Hotel Dallas
