“Are you seeking a horrendous place to stay and bad customer service? You've found it!”
I want to start out by saying that when it comes to hotels that I am very lenient and can deal with either a decent hotel with bad customer service or great customer service and a decent hotel, but I can't deal with BOTH. This hotel offers both. For the memorial weekend, I was looking a inexpensive, but decent hotel to stay and when stumbled across the Extended Stay hotel, I thought to myself this can't be soo bad since people stay for long periods of time and the pictures look GREAT! Boy, was I wrong. My boyfriend called me when he first arrived to the hotel to discuss the quality/looks of the hotel and stated that we might want to look at someplace else. I brushed it off thinking he was being too picky. When I arrived, I felt like I came to a drug-infested motel! There were several windows open and people walking around like they had no sense. Going into the lobby, it looked decent but once I walked into the hallway, it was damp, smelly, and filthy. The rooms were spacious, but dirty, smelly, filthy, and poorly organized. My boyfriend told me that he laid in the bed for a minute and was bitten by something. After hearing that, I quickly booked another hotel and called the front desk 3 times to cancel my reservations. The phone rang and rang. I decided to go to the lobby and found the ONLY hotel agent sitting on the couch talking and laughing with a random stranger. I was totally appalled and upset and she explained that she never heard the phone ringing. I made up some lie to the hotel agent about deciding to stay with friends. She was very rude and unsympathetic and told me I would be charged for one night. I checked my account a few days later and found I had been charged 6 different times!! What a nightmare! Please save yourself the stress and find another hotel!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC